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SMW Refrigeration and Heating, LLC

Updated 2026-09-04 · 3,826 reviewed · 517 listed · Scored from 1,435 Google reviews · How we rank ›

4.8(1435) 82 composite score See reviews on Google ✓ Google-verified Publishes prices
AC Repair & InstallationCommercial HVACIndoor Air QualityMaintenance Plans & Tune-UpsHeating & Furnace ServicesDuct Cleaning & Repair
SMW Refrigeration and Heating, LLC
Location
Tempe
Services
AC Repair & Installation, Commercial HVAC, Indoor Air Quality
Reviews
1435
Ranking
#163 in AC Repair & Installation
Best for
customers in the Phoenix area seeking established provider with strong technician expertise and fast response, who can clarify scope in advance

Business data from Google Business Profile, checked 2026-09-04. Facts from the business's own website were fetched 2026-09-04.

What do customers say?

Technicians like Nate, Travis, and Brandon earn consistent praise for knowledge, speed, and courtesy. Same-day service and appointment availability set them apart. However, pricing disputes run through complaints, with customers reporting $600 quotes for $150 jobs and $2600 charges where competitors quoted $1400. Management (specifically General Manager Wayne) has drawn sharp criticism for dismissive responses, inflexibility on warranty claims, and conditioning additional service discussion on membership sales.

Several long-term customers report excellent ongoing relationships, but installation quality issues and maintenance follow-up gaps trouble others. One customer prepaid for five years of maintenance yet discovered during a crisis that dirty coils, refrigerant overcharge, and severe ductwork problems had gone unreported across multiple visits. Cancellation of service appointments by management after negative reviews was documented by at least two customers.

Praised for
  • skilled technicians by name (Nate, Travis, Brandon, David)
  • quick response and same-day service
  • professional, courteous demeanor
  • thorough diagnosis and explanation
  • long-term customer relationships
Watch-outs
  • high pricing and upsell pressure
  • incomplete repairs requiring return visits
  • poor communication and dismissiveness from management (Wayne)
  • missed opportunities to identify system issues during installation
  • warranty disputes and inflexible policies
skilled-techniciansfast-responseresponsivefriendly-staffpunctualpoor-communicationoverpricedupsell-pressurehonest-diagnosis
Best for: customers in the Phoenix area seeking established provider with strong technician expertise and fast response, who can clarify scope in advance
Think twice if: pricing significantly exceeds market rates; customers report upsell pressure and restrictive warranty interpretations; management follow-up on disputes has been dismissive

What stands out?

  • named technicians with strong customer loyalty (Nate Bloechl, Travis, Brandon)
  • same-day and next-day emergency availability
  • on-site diagnostics with customer communication
  • 30+ year operating history as established dealer

Worth knowing

  • Named technicians Nate Bloechl, Travis, Brandon, David R., and Scott appear in multiple positive reviews
  • Next-morning emergency response documented
  • Service contract with two visits annually prepaid; customer reported dirty coils and refrigerant overcharge missed during visits
  • General Manager Wayne allegedly canceled service appointments for customers who left critical reviews
  • $2600 compressor replacement quoted by SMW vs. $1400 by competitor for same work
  • Comprehensive HVAC Evaluation priced at $39 per their website

What reviews say by service

AC Repair & Installation
Expert technicians resolve complex problems, but pricing disputes and incomplete initial installations reported
Heating & Furnace Services
Few specific mentions; praised for professionalism when engaged
Maintenance Plans & Tune-Ups
Regular service members report loyalty, but missed inspection opportunities and incomplete communication on needed maintenance
Duct Cleaning & Repair
Ductwork issues from original installation went unaddressed for years despite prepaid maintenance plan
Commercial HVAC
No reviews address commercial service specifically

How it compares

  • Rated 4.8 against a 4.69 average across the 457 ac repair & installation businesses listed here.
  • Has more Google reviews than 93% of the businesses in this directory.

How the score was calculated

Ranking Method
Star rating 87
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
1310
4
56
3
10
2
13
1
46

Frequently asked questions

How quickly can SMW send a technician?
One customer received same-day next-morning service (9 am) for an emergency AC outage; another received service within 20 minutes after vacation. Wait times vary; prepaid service contract members may have different availability.
Do they honor warranty on equipment they install?
Warranty on compressor replacement labor and refrigerant are not covered under standard terms according to customer experience. Disputes over what maintenance plan covers have led to customer frustration.
Will they explain what needs to be done before charging?
Some customers report clear explanation and no pressure (Brandon, Nate); others report upsell pressure focused on membership rather than transparent problem diagnosis (one drain-line repair resulted in pressure to buy membership without full explanation of the separate cleaning needed).
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Last updated 2026-09-04