Business data from Google Business Profile, checked 2026-09-04. Facts from the business's own website were fetched 2026-09-04.
All four reviews are five-star, citing responsive technicians (Daniel, Justin) who handle maintenance and repairs competently. Reviewers book preventive checks to protect warranties and report quieter, cooler AC and working heaters post-visit. Evidence is limited by small sample size.
Based on limited recent reviews, so treat this as low-confidence.
Two positive reviews highlight good service, but the 4.2 rating with 17% one/two-star marks suggests mixed experiences among other customers. Limited recent review text makes a full picture hard to draw.
Reviewers consistently report fast response times, knowledgeable technicians (Frank, Josh, Lupe, Mr. Meza named), and honest diagnostics across a decade of service in Tempe and the Phoenix Metro. Staff arrive on time, explain work clearly, and handle both residential and commercial refrigeration with courteous, professional service.
Technicians like Nate, Travis, and Brandon earn consistent praise for knowledge, speed, and courtesy. Same-day service and appointment availability set them apart. However, pricing disputes run through complaints, with customers reporting $600 quotes for $150 jobs and $2600 charges where competitors quoted $1400. Management (specifically General Manager Wayne) has drawn sharp criticism for dismissive responses, inflexibility on warranty claims, and conditioning additional service discussion on membership sales. Several long-term customers report excellent ongoing relationships, but installation quality issues and maintenance follow-up gaps trouble others. One customer prepaid for five years of maintenance yet discovered during a crisis that dirty coils, refrigerant overcharge, and severe ductwork problems had gone unreported across multiple visits. Cancellation of service appointments by management after negative reviews was documented by at least two customers.
Last updated 2026-09-04