SMW Refrigeration and Heating, LLC
Technicians like Nate, Travis, and Brandon earn consistent praise for knowledge, speed, and courtesy. Same-day service and appointment availability set them apart. However, pricing disputes run through complaints, with customers reporting $600 quotes for $150 jobs and $2600 charges where competitors quoted $1400. Management (specifically General Manager Wayne) has drawn sharp criticism for dismissive responses, inflexibility on warranty claims, and conditioning additional service discussion on membership sales. Several long-term customers report excellent ongoing relationships, but installation quality issues and maintenance follow-up gaps trouble others. One customer prepaid for five years of maintenance yet discovered during a crisis that dirty coils, refrigerant overcharge, and severe ductwork problems had gone unreported across multiple visits. Cancellation of service appointments by management after negative reviews was documented by at least two customers.
