Most appointments fill same-day, and technicians like Brandon, Joshua, and Aaron earn praise for genuinely diagnosing problems instead of pushing replacements. However, one detailed complaint documents a $20,000 install where Semper Fi fitted the wrong thermostat for a variable-capacity system, then dragged on fixes and communication until the customer involved the manufacturer. That gap between strong field service and weak installation/management on complex jobs is real.
The team excels at routine maintenance and straightforward repairs, with customers noting they come with photos for verification (useful in Phoenix given contractor fraud). Military discount is advertised. When problems happen, responsiveness is hit-or-miss: same-night slots available, but payment processing and corrective follow-up have stumbled. One rental customer rated them 50/50 after multiple calls to fix a payment method mix-up.
Sun Devil responds fast to emergency calls and gets units running again the same day. Dispatches named technicians (Kevin, Frank, Luis) who explain maintenance and repairs clearly, keep homes clean during work, and handle both quick fixes and multi-unit installations without fuss.
Most recent feedback is strong: J's handles AC and heating work quickly and fairly, with Jay's team known for quick diagnosis and no hard sell. One older customer reported chronic AC failures and poor response during peak summer, with another company finding unglued pipes caused water damage. Most reviews praise speed and honesty; one serious case raises questions about workmanship durability.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Last updated 2026-08-04