Business data from Google Business Profile, checked 2026-09-04.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
Most customers praise technicians like Lauren, Trenton, and Casey for fast, friendly service and getting jobs done right the first time. A smaller group reports serious concerns: unnecessary damage to homes, aggressive insurance billing, liens filed without warning, and prices doubling from initial quotes.
Reviewers consistently report same-day or next-morning dispatch, with named technicians like Kevin, Luis, and Frank earning praise for professionalism and problem-solving. The owner Gerardo is credited with setting a customer-first tone. One install job went badly wrong, leading to ceiling damage, repeated breakdowns, and expensive repairs; another caller reported a rude phone interaction. The pattern favors repair calls and second opinions over new installations, though most recent feedback is strongly positive. Sun Devil operates across Phoenix and the metro area from Maryvale Village, targeting both residential and commercial clients. Their website lists York, Trane, and Heil contractor awards and claims BBB A+ rating with zero ROC complaints. Response times appear to be their strongest calling card, particularly for emergency weekend calls.
Reviewers consistently praise Adams for sending qualified technicians on time, with experienced staff members like Ethan Madrid earning repeated mentions for explaining work clearly and treating homes respectfully. Many customers report 15+ years of service from the same company, citing transparent pricing and fair diagnosis as reasons they stay. One recent complaint flagged an arrival fee and diagnosis charge for seasonal maintenance that wasn't performed, though the broader pattern shows strong satisfaction with their diagnostic accuracy and maintenance offerings. The company states it has been operating since 1947 and holds Carrier Factory Authorized Dealer status with a 2022 President's Award.
Last updated 2026-09-04