Scott personally leads a team that shows up when promised and often within hours. Reviewers consistently note his direct, honest approach to diagnosing problems and his willingness to save customers money by recommending the right fix rather than an expensive replacement, even on holiday schedules.
The crew handles AC repair, installation, and related electrical work with professionalism and clear communication. Customers report detailed explanations of repairs, same-day service availability, and a track record of solving complex issues on older units and difficult electrical code violations.
Reviewers consistently report that Jake and Sam deliver swift, honest diagnostics without pressure to overbuy, often saving hundreds against competitors' inflated quotes. Staff are personable, handle calls smoothly via office manager Brandi, and leave work areas tidy. Mini-split and compressor repairs earn particular praise.
Leo and his team at Infinity Air earn repeat business by diagnosing AC issues fast, fixing them the same day when possible, and charging fairly. Customers trust them to show up on time, even for evening emergencies, and to explain problems honestly without pushing unnecessary work. Reviewers mention specific repairs like drain-line clogs, controller replacements, and coil cleaning. The business handles both emergency calls and scheduled maintenance. Multiple customers say Leo is their only call for HVAC needs and recommend him to neighbors across the Phoenix area.
ACE Cooling earns consistent praise for skilled technicians who fix problems quickly and explain their work clearly. Staff like Curtis, Dylan, Brandon, and Tyler are named repeatedly for professional, courteous service even during emergencies like 115-degree heat outages. However, several reviewers report aggressive upselling: one was quoted $17,000 for a new AC unit when repair was possible, and another was pressured toward a $5,500 breaker panel replacement for a $180 outlet fix. Communication lapses also frustrate customers waiting for callbacks after initial visits. The business handles emergency calls seven days a week and tackles HVAC, plumbing, and electrical work across greater Phoenix. Service quality hinges on which technician arrives: top performers deliver thorough diagnostics and honest advice, while lower-rated visits include incomplete repairs (unsealed duct holes), missing tools, and sales-focused recommendations that undermine trust.
Last updated 2026-08-04