ACE Cooling, Heating, Plumbing and Electrical
ACE Cooling earns consistent praise for skilled technicians who fix problems quickly and explain their work clearly. Staff like Curtis, Dylan, Brandon, and Tyler are named repeatedly for professional, courteous service even during emergencies like 115-degree heat outages. However, several reviewers report aggressive upselling: one was quoted $17,000 for a new AC unit when repair was possible, and another was pressured toward a $5,500 breaker panel replacement for a $180 outlet fix. Communication lapses also frustrate customers waiting for callbacks after initial visits. The business handles emergency calls seven days a week and tackles HVAC, plumbing, and electrical work across greater Phoenix. Service quality hinges on which technician arrives: top performers deliver thorough diagnostics and honest advice, while lower-rated visits include incomplete repairs (unsealed duct holes), missing tools, and sales-focused recommendations that undermine trust.
