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ACE Cooling, Heating, Plumbing and Electrical

Updated 2026-08-04 · 3,430 reviewed · 448 listed · Scored from 7,194 Google reviews · How we rank ›

4.7(7194) 85 composite score See reviews on Google ✓ Google-verified Publishes prices
AC Repair & InstallationHeating & Furnace ServicesDuct Cleaning & RepairIndoor Air Quality24/7 Emergency HVACMaintenance Plans & Tune-Ups
ACE Cooling, Heating, Plumbing and Electrical
Services
AC Repair & Installation, Heating & Furnace Services, Duct Cleaning & Repair
Reviews
7194

What recent reviews say

ACE Cooling earns consistent praise for skilled technicians who fix problems quickly and explain their work clearly. Staff like Curtis, Dylan, Brandon, and Tyler are named repeatedly for professional, courteous service even during emergencies like 115-degree heat outages. However, several reviewers report aggressive upselling: one was quoted $17,000 for a new AC unit when repair was possible, and another was pressured toward a $5,500 breaker panel replacement for a $180 outlet fix. Communication lapses also frustrate customers waiting for callbacks after initial visits.

The business handles emergency calls seven days a week and tackles HVAC, plumbing, and electrical work across greater Phoenix. Service quality hinges on which technician arrives: top performers deliver thorough diagnostics and honest advice, while lower-rated visits include incomplete repairs (unsealed duct holes), missing tools, and sales-focused recommendations that undermine trust.

Praised for
  • knowledgeable technicians
  • professional service
  • prompt response
  • parts in van for immediate repairs
  • clear communication
Watch-outs
  • high AC replacement quotes ($17k), repair options not discussed
  • incomplete work (unsealed duct)
  • upselling pressure and high-pressure sales tactics
  • poor communication and follow-up
skilled-techniciansresponsivehonest-diagnosisfriendly-staffupsell-pressurepoor-communication
Best for: homeowners in greater Phoenix needing prompt 24/7 emergency HVAC or multi-trade service
Think twice if: verify repair vs. replacement quotes with a second opinion; ask about specific technician reputation before booking electrical work

Strengths

  • same-day emergency service across seven days
  • technicians carry parts in vehicle for immediate fixes
  • experienced multi-trade contractor (HVAC, plumbing, electrical)
  • established since 1994

Worth knowing

  • Named technicians praised for professionalism: Curtis Lauman, Dylan, Brandon W, Tyler, Jack, Gabriel, Anthony, Stephon
  • Several customers report AC replacement quotes at or above $17,000
  • One customer received a $5,500 breaker panel quote for a $180 outlet fix; second opinion confirmed the cheaper diagnosis
  • One customer experienced three-day communication gap after initial visit and manager (Tim) did not follow up
  • One customer reported technician missing basic tools (no freon sniffer, no temperature laser) and left duct sealing work incomplete

What reviews say by service

AC Repair & Installation
Top-rated for skilled AC repair and professional compressor work; concerns over aggressive replacement quotes and limited discussion of repair options.
24/7 Emergency HVAC
Praised for rapid emergency response on weekends and hot days; one case of multi-day communication failure after initial visit.
Heating & Furnace Services
Limited review evidence; no specific heating complaints or praise in recent reviews.
Duct Cleaning & Repair
One customer reported incomplete work: technician removed and did not reseal duct glue plugs, forcing customer to fix the leak afterward.
Maintenance Plans & Tune-Ups
No review evidence.
Indoor Air Quality
One customer praised thorough system inspection with photos; limited additional evidence.

How it compares

  • Rated 4.7 against a 4.7 average across the 391 ac repair & installation businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 80
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
6433
4
296
3
58
2
62
1
345

Common questions

Are you open on weekends and evenings for emergency calls?
Yes. ACE publishes seven-day hours and multiple recent reviews confirm same-day emergency service on Sundays and during heat emergencies.
Do your technicians carry parts in their vehicle?
Yes. Multiple reviews mention technicians having parts in their van for immediate repairs, avoiding return trips.
Should I get a second opinion before agreeing to a major AC replacement?
Reviewers strongly recommend it. Two recent one-star reviews cite AC replacement quotes of $17,000 and a $5,500 electrical panel quote that were significantly higher than or incorrect compared to competitor and second-opinion quotes.
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Last updated 2026-08-04