Phoenix, Arizona Hvac Contractor Guide
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Mason Pro Services

Updated 2026-09-04 · 3,826 reviewed · 517 listed · Scored from 1,411 Google reviews · How we rank ›

4.9(1411) 89 composite score See reviews on Google ✓ Google-verified Publishes prices
Maintenance Plans & Tune-UpsAC Repair & InstallationHeating & Furnace ServicesDuct Cleaning & Repair
Mason Pro Services
Location
Oasis Neighborhood, Chandler
Services
Maintenance Plans & Tune-Ups, AC Repair & Installation, Heating & Furnace Services
Reviews
1411
Ranking
#41 in Maintenance Plans & Tune-Ups
Best for
Homeowners seeking quick AC repair or new system installation with straightforward communication from experienced staff.

Business data from Google Business Profile, checked 2026-09-04. Facts from the business's own website were fetched 2026-08-04.

What do customers say?

Staff arrive on time and answer phones with real people, not call queues. Technicians like Diontae, Jonathan, Alberto, and Jim listen carefully, explain problems in plain terms, and often find lower-cost solutions than customers expect. One reviewer praised a compressor install completed in two days when another company quoted two weeks.

The business handles AC, furnaces, ductwork, heat pumps, and maintenance plans across the Phoenix area. Named technicians (Mitchell, Karate, Stevie, Joey, Gabriel, and others) show up prepared and leave work areas clean. A handful of recent complaints cite a no-show EV charger quote and ongoing leaks after swamp cooler installation, though these fall outside core HVAC scope.

Praised for
  • punctual and reliable staff
  • knowledgeable technicians
  • friendly and professional service
  • honest diagnostics and fair pricing
  • quick turnaround on repairs
Watch-outs
  • no-show for appointments
  • recurring issues not resolved on first visit
  • poor installation quality on swamp coolers
punctualfair-pricingskilled-techniciansclean-workresponsivehonest-diagnosisfriendly-stafflicensed-professional
Best for: Homeowners seeking quick AC repair or new system installation with straightforward communication from experienced staff.
Think twice if: One no-show appointment and reports of recurring swamp cooler leaks after installation suggest occasional service lapses; verify scope before booking.

What stands out?

  • Real people answer phones
  • Technicians explain problems clearly and find cost-effective solutions
  • Installation and repair completed quickly (two-day turnaround mentioned)
  • Named technicians with repeat-customer followings
  • Clean workmanship and site prep

Worth knowing

  • Technicians named: Diontae, Jonathan, Alberto Ponce, Jim Emmons, Mitchell, Karate, Stevie, Joey, Gabriel, Mike, Brentt
  • Compressor installation completed within two days during peak summer demand
  • Technicians document work with photographs and written explanations
  • Staff arrive on time; real people answer phones
  • Technician Joey praised for leaving no mess
  • Swamp cooler installation complaints cite recurring leaks unresolved after three inspections

What reviews say by service

AC Repair & Installation
Compressor replacement completed in two days; fast response during peak demand praised.
Maintenance Plans & Tune-Ups
Routine AC checks arrive on time; technicians thorough and answer all questions.
Heating & Furnace Services
No complaint or praise specific to furnace work in recent reviews.
Duct Cleaning & Repair
No complaint or praise specific to duct cleaning/repair in recent reviews.

How it compares

  • Rated 4.9 against a 4.69 average across the 457 ac repair & installation businesses listed here.
  • Has more Google reviews than 93% of the businesses in this directory.

How the score was calculated

Ranking Method
Star rating 93
Review volume 100
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
1346
4
22
3
8
2
5
1
30

Frequently asked questions

How quickly can you install a new AC system?
One reviewer's compressor installation was scheduled within two days during peak summer heat. Your timeline may vary; contact them for a current quote.
Do technicians explain the work before charging?
Yes. Multiple reviewers note technicians explain problems in plain language, often with photographs and written documentation of their recommendations.
What areas do you serve?
Chandler, Gilbert, Mesa, Fountain Hills, Apache Junction, Glendale, Ahwatukee, and Marana, according to their website.

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All Out responds within hours to emergency calls, often beating promised times, and gets repairs done same-day. Technicians like Cameron, Tre, and Charlie earn consistent praise for explaining work clearly, refusing unnecessary upsells, and treating customers with genuine respect, even extending payment grace in hardship. One detailed complaint flags scheduling mishaps, aggressive review-soliciting texts after a maintenance plan cancellation, and a high upsell pitch; the reviewer felt the business prioritizes sales pressure over follow-through, though acknowledges "nice people." Their annual maintenance plan reportedly pays for itself, and they handle everything from emergency repairs to full AC installations with competitive pricing against other quotes. Equipment brands like Goodman are installed, and technicians address electrical connections and ductwork cleanup as part of work. Customers across Chandler, Gilbert, Mesa, and Tempe report consistent professionalism and honesty over multiple visits.

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Most customers experience fast, knowledgeable service from well-regarded technicians who explain work clearly and go beyond the job's scope. Heather, Leland, Gregg, Chris, Zeke, and others earn repeated praise for professionalism and attentiveness. However, a significant minority report high-pressure sales tactics, massively inflated repair quotes, and installation oversights including thermostat removal without permission or disclosure. Maintenance members report being pressured on every visit and quote dramatically undercut by competitors for identical work. Their maintenance tune-up specials ($39 Premium, $99 Super) and repair discount ($75 off $250+) attract routine customers, yet some discover pricing gaps of $7,000+ versus other firms on replacement systems. Installation-side reviews flag incomplete work communication: drain pan errors, property damage, broken fixtures left unaddressed.

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Viking Heating and Air Conditioning
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4.9(465)✓ Google-verified

Scott has built a reputation for warm, competent service across maintenance and repairs. Reviewers repeatedly mention his ability to diagnose problems others missed, his willingness to teach customers how their systems work, and his friendly presence that puts homeowners at ease. The team delivers consistent professionalism from the phone operator to the field technician, and response times are fast enough that customers notice. No meaningful complaints appear in recent reviews. The company handles AC maintenance, repairs, and emergency service, plus heating and swamp cooler work, with particular strength in diagnostic accuracy and customer education. Homebuyers, real estate agents, and families seeking reliable seasonal tune-ups find value here. Maintenance plans appear to be the entry point for repeat business.

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Last updated 2026-09-04