Business data from Google Business Profile, checked 2026-09-04. Facts from the business's own website were fetched 2026-08-04.
Customers consistently praise Howard Air's technicians for their professionalism, knowledge, and willingness to explain work clearly without pushing upsells. Maintenance plan members particularly value the plumbing add-ons and the company's hands-on, honest approach to problem-solving.
Named staff including Steve, Alberto, Rigo, Andrew, and Denis earn repeated mention for courtesy and thoroughness. One reviewer reported a $300 charge and follow-up leak issue, but the overwhelming majority reflect loyalty spanning 10+ years and satisfaction with long-term service plans.
Reviewers consistently report same-day or next-day availability and technicians who arrive on schedule or early, diagnose problems quickly, and finish without delay. Work spans AC repair and installation, furnace service, thermostat replacement, and emergency heating calls in winter, with customers noting reasonable prices and no upsell pressure.
Most customers report smooth, professional installations with fair pricing and personal service from owner Mike and technician Javier. The flip side: several recent customers faced communication breakdowns after the job. One waited months without callbacks for a faulty unit; another sat without AC in summer heat while parts were in limbo and calls went unanswered. Honest diagnosis and quality workmanship are consistent. Follow-up service and responsiveness are where trust frays. Desert State Air handles A/C replacement, new installs, repairs, and preventative maintenance across North Phoenix, Scottsdale, and surrounding areas. They claim to operate since 2008 and hold ROC 249198. Javier appears repeatedly as the lead technician on installations. Most five-star reviews praise on-time arrival, clean work, and detailed explanations; one-star reviews center on being ghosted or ignored when issues arise post-install.
All seven reviews report same-day or on-time service with skilled technicians who diagnose problems quickly and explain their work. Customers repeatedly mention affordability and willingness to return or refer, citing fast response times and thoroughness during AC and heating repairs.
Last updated 2026-09-04