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United Appliances and Air

Updated 2026-09-04 · 3,826 reviewed · 517 listed · Scored from 85 Google reviews · How we rank ›

4.9(85) 82 composite score See reviews on Google ✓ Google-verified
24/7 Emergency HVACAC Repair & InstallationCommercial HVAC
United Appliances and Air
Location
Paradise Valley Village, Phoenix
Services
24/7 Emergency HVAC, AC Repair & Installation, Commercial HVAC
Reviews
85
Ranking
#103 in 24/7 Emergency HVAC
Best for
Homeowners and small businesses needing weekend/evening appliance or AC help and willing to pay for speed.

Business data from Google Business Profile, checked 2026-09-04. Facts from the business's own website were fetched 2026-08-04.

What do customers say?

Ruslan delivers solid, same-day service across appliance and AC repairs with strong technical know-how and genuine customer care. Two serious hiccups stand out: a recent booking call went wrong (rude staff response), and one customer paid $145 for a dishwasher part that cost $22 new and wasn't needed after a simple pipe lift. The 96% five-star rate reflects repeat customers and management companies praising his speed and honesty, but the upsell complaint carries weight because it tracks a shift in behavior mid-job when he realized the part was already new.

Praised for
  • reliable and fast response
  • knowledgeable technician
  • honest diagnosis and transparent work
  • skilled appliance and AC work
Watch-outs
  • parts overpriced and unnecessary upsells
  • poor phone booking communication
responsiveskilled-techniciansfast-responsehonest-diagnosisclean-workpunctualoverpricedupsell-pressurepoor-communication
Best for: Homeowners and small businesses needing weekend/evening appliance or AC help and willing to pay for speed.
Think twice if: Anyone sensitive to pricing should clarify part costs upfront; one customer was charged $145 for a $22 part that wasn't needed.

What stands out?

  • Same-day or next-day response on calls
  • Transparent troubleshooting (shows work, explains clearly)
  • Handles both AC and commercial appliances
  • Bonded and insured with active ROC license

Worth knowing

  • Technician Ruslan named in 11+ reviews and praised for reliability, speed, and transparency
  • Came within one hour on a Saturday 7pm call
  • Work completed for a management company within one hour on some jobs
  • One customer charged $145 for a dishwasher part; part cost $22 and wasn't necessary
  • Handles warranty repairs (Electrolux mentioned)
  • Replaced HVAC system in a condo
  • Fixed 20-year-old U-Line beverage refrigerator

What reviews say by service

AC Repair & Installation
Praised for same-day AC fixes and full system replacement with reasonable pricing; one case of upsold dishwasher repair via the same technician
24/7 Emergency HVAC
Responsive on weekend evenings; one customer called 7pm Saturday and Ruslan arrived same evening
Commercial HVAC
Management company reports reliable, fast work on HVAC with upfront payment honored and jobs completed within hours

How it compares

  • Rated 4.9 against a 4.69 average across the 457 ac repair & installation businesses listed here.
  • Has more Google reviews than 66% of the businesses in this directory.

How the score was calculated

Ranking Method
Star rating 90
Review volume 84
Review recency 100
Review sentiment 55
Profile completeness 100
Verification 30

Rating breakdown

5
82
4
1
3
0
2
0
1
2

Frequently asked questions

Can they come out on weekends or evenings?
Yes. One customer called at 7pm on a Saturday and Ruslan arrived the same evening to fix a refrigerator. The business lists 7 days of hours on Google.
Do they handle HVAC system replacement or just repairs?
Both. Reviewers report full AC system replacement as well as same-day AC repairs.
What areas do they serve?
Their website lists Phoenix, Scottsdale, Goodyear, Mesa, Buckeye, Paradise Valley, Surprise, and Tolleson.
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Last updated 2026-09-04