Business data from Google Business Profile, checked 2026-09-04. Facts from the business's own website were fetched 2026-09-04.
Most customers report skilled technicians who diagnose problems accurately and explain their work clearly. Staff arrive on time, keep work areas clean, and communicate well throughout the job. Pricing is seen as competitive, and the owner is described as genuinely invested in customer care. Two older complaints about driver conduct and employee rudeness stand out against the weight of positive experiences.
Reviewers consistently praise Armando's integrity and technical skill. One customer worked with him for over a decade and reports consistent professionalism; another appreciated the fast Saturday replacement and straightforward pricing with no upsell.
Reviewers consistently praise K.M. Facility Services for professionalism and dependability over years of service. Staff are described as passionate and skilled at commercial maintenance and duct work.
Five-star reviews praise fast, honest repairs on commercial refrigeration and HVAC equipment; technicians explain problems clearly and carry parts on their trucks. Negative experiences centre on billing surprises, lack of follow-up, and friction during initial contact, though some reviewers report the company may not accept new customers. Named technicians (Josh, Nolan, Shane, Ethan, Matt, Caden, Derek) appear frequently in praise. One review alleges $739 was charged without approval; another flags suspicion of overtime padding. The 3.4 average reflects a business with strong technical work but uneven customer service and transparency issues.
Last updated 2026-09-04