Reviewers consistently praise K.M. Facility Services for professionalism and dependability over years of service. Staff are described as passionate and skilled at commercial maintenance and duct work.
Based on limited recent reviews, so treat this as low-confidence.
The installation crews consistently deliver quality work and clean up thoroughly, with customers noticing immediate comfort improvements after spray foam or insulation jobs. However, office staff struggle with responsiveness: multiple reviewers report unanswered calls and texts about service scheduling, follow-up visits, and promised photos of completed work, which undercuts the strong field performance.
For restaurants and commercial facilities, Andrews delivers solid technical work: technicians diagnose problems clearly, explain maintenance needs, and often complete jobs the same day. Staff like Josh, Shane, Nolan, and Ethan earn specific praise for professionalism and responsiveness. However, the business struggles with consistency: billing disputes (including an unauthorized $739 charge), poor follow-up communication, and reports of rude behavior during estimates undermine trust. Performance hinges heavily on which technician arrives. The company operates across Phoenix, Tucson, Flagstaff, and beyond, handling refrigeration, HVAC, plumbing, and electrical work since 1996. Reviews for commercial refrigeration maintenance are strongest. AC and plumbing work show good outcomes but mixed communication. Overtime approval requests and wait times raise concerns about cost management.
Five-star average across 124 reviews reflects consistent praise for speed, professionalism, and attention to detail. Staff arrive promptly, text updates during service, clean up thoroughly daily, and complete jobs to standard.
Last updated 2026-08-04