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Reyna Heating and Air Conditioning

Updated 2026-09-04 · 3,826 reviewed · 517 listed · Scored from 90 Google reviews · How we rank ›

4.3(90) 72 low data composite score See reviews on Google ✓ Google-verified
AC Repair & InstallationCommercial HVACIndoor Air QualityHeating & Furnace ServicesDuct Cleaning & RepairMaintenance Plans & Tune-Ups
Reyna Heating and Air Conditioning
Location
Alhambra, Phoenix
Services
AC Repair & Installation, Commercial HVAC, Indoor Air Quality
Reviews
90
Best for
Homeowners seeking routine AC repair from experienced technicians willing to explain options clearly.

Business data from Google Business Profile, checked 2026-09-04. Facts from the business's own website were fetched 2026-08-04.

What do customers say?

Reyna delivers quick fixes and honest pricing to some customers, with standout technicians like Diego and Martin handling routine work smoothly. But the business stumbles on emergency response and accountability: a one-star complaint describes a smoke-smell AC failure with no same-day help and denied refunds, while others report missed appointments and poor follow-up. Installation problems and mismatches between promised and delivered equipment appear in multiple reviews.

Based on limited recent reviews, so treat this as low-confidence.

Recent shift: Most recent one-star complaint is 2 weeks old; prior pattern of similar service failures spans multiple years with no visible improvement.

Praised for
  • responsive technicians
  • fair pricing
  • professional installation
  • patient communication
Watch-outs
  • no 24-hour emergency service
  • inconsistent follow-up
  • installation quality issues
  • rude staff interactions
responsivefair-pricingskilled-technicianspoor-communicationno-showmisdiagnosed-issue
Best for: Homeowners seeking routine AC repair from experienced technicians willing to explain options clearly.
Think twice if: You need emergency service on weekends or during heat emergencies; several reviews note no same-day backup when AC fails mid-summer.

What stands out?

  • Same-day AC fixes for routine problems
  • Fair pricing relative to quoted estimates
  • Named technicians handle appointments directly

Worth knowing

  • Technicians Diego and Martin mentioned by name in five-star reviews for quick response and patience
  • One customer reports AC unit manufactured August 2022 delivered as 2023 model in 2023 installation
  • Emergency failure (smoke smell, AC stopped) had no response until 8am; customer paid $200 out-of-pocket to another company
  • One appointment no-show with missed follow-up calls same day

What reviews say by service

AC Repair & Installation
Quick fixes praised; installation quality issues and equipment mismatch complaints in recent reviews.
Heating & Furnace Services
Limited review evidence; website lists furnace installation but no substantive customer feedback.
Indoor Air Quality
Website claims service but reviews do not address this category.

How it compares

  • Rated 4.3 against a 4.69 average across the 457 ac repair & installation businesses listed here.
  • Has more Google reviews than 67% of the businesses in this directory.

How the score was calculated

Ranking Method
Star rating 59
Review volume 85
Review recency 100
Review sentiment 49
Profile completeness 100
Verification 30

Rating breakdown

5
71
4
3
3
3
2
0
1
13

Frequently asked questions

How quickly can a technician reach me for a broken AC?
Routine calls within hours to next day; no 24-hour emergency line. One reviewer waited 11 hours with no callback after a Saturday afternoon no-show.
Are prices quoted on the phone typically what I'll pay?
One five-star review confirms "price was exactly what they quoted me on the phone" at appointment.

Similar hvac contractors nearby

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85

D.W. Plumbing, Heating & Cooling Inc.

4.7(242)✓ Google-verified

Customers consistently encounter polite, skilled technicians who complete jobs quickly and explain the work clearly. Named staff like Chris, Colin, Sean, Steven, Nelson, and Esteban earn repeated praise for professionalism and respect. One apartment resident reported water damage from a rushed AC flush with no warning or site protection, and another complained of poor after-hours communication and aggressive driving by a company vehicle, which temper an otherwise strong record. The business has operated since 1988 and serves Phoenix and the Greater Phoenix Metro area. Emergency response times average around three hours, and technicians typically clean up after themselves. Most five-star reviews highlight attitude and efficiency equally, suggesting competence paired with customer care drives satisfaction here.

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Comfortable Air
80

Comfortable Air

5.0(21)✓ Google-verified

Michael at Comfortable Air has earned loyalty over years by combining skill with genuine care. Customers consistently praise his responsiveness, honest diagnosis, and reasonable pricing across maintenance, repairs, and full system replacements.

Indoor Air QualityAC Repair & InstallationMaintenance Plans & Tune-Ups

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Last updated 2026-09-04