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D.W. Plumbing, Heating & Cooling Inc.

Updated 2026-09-04 · 3,826 reviewed · 517 listed · Scored from 242 Google reviews · How we rank ›

4.7(242) 85 composite score See reviews on Google ✓ Google-verified
AC Repair & InstallationIndoor Air QualityHeating & Furnace Services24/7 Emergency HVACMaintenance Plans & Tune-Ups
D.W. Plumbing, Heating & Cooling Inc.
Location
Alhambra, Phoenix
Services
AC Repair & Installation, Indoor Air Quality, Heating & Furnace Services
Reviews
242
Ranking
#126 in AC Repair & Installation
Best for
apartment communities and households needing urgent HVAC repairs with reliable technician follow-up

Business data from Google Business Profile, checked 2026-09-04. Facts from the business's own website were fetched 2026-08-04.

What do customers say?

Customers consistently encounter polite, skilled technicians who complete jobs quickly and explain the work clearly. Named staff like Chris, Colin, Sean, Steven, Nelson, and Esteban earn repeated praise for professionalism and respect. One apartment resident reported water damage from a rushed AC flush with no warning or site protection, and another complained of poor after-hours communication and aggressive driving by a company vehicle, which temper an otherwise strong record.

The business has operated since 1988 and serves Phoenix and the Greater Phoenix Metro area. Emergency response times average around three hours, and technicians typically clean up after themselves. Most five-star reviews highlight attitude and efficiency equally, suggesting competence paired with customer care drives satisfaction here.

Praised for
  • friendly and professional staff
  • prompt and efficient work
  • clear communication and explanations
  • clean work and site cleanup
Watch-outs
  • lack of notice before service entry
  • poor communication on after-hours availability
  • vehicle safety and conduct concerns
punctualfriendly-staffskilled-techniciansresponsiveclean-work
Best for: apartment communities and households needing urgent HVAC repairs with reliable technician follow-up
Think twice if: you require advance notice and site preparation during apartment or condo service, or rely heavily on after-hours phone support outside emergency dispatch

What stands out?

  • established since 1988
  • 24/7 emergency response
  • named technicians with strong customer reviews
  • combined plumbing and HVAC expertise

Worth knowing

  • Technicians frequently named: Chris, Colin, Sean, Steven, Nelson, Esteban, Ivan Aguilar, Eric, JR, Nate, Mike, Aaron
  • Full AC system replacement completed in 4 hours
  • Emergency AC service typically arrived within 3 hours
  • Company has operated since 1988
  • Two separate safety/conduct complaints involving vehicle behavior and lack of site preparation during AC service

What reviews say by service

AC Repair & Installation
Fast, professional AC repairs and full system replacement praised; one complaint of water damage and lack of site protection during AC flush work
24/7 Emergency HVAC
Emergency AC response within three hours; after-hours phone availability reported as limited after 5 pm
Heating & Furnace Services
Limited review evidence; website lists boiler service and install
Maintenance Plans & Tune-Ups
Website lists preventive maintenance; most reviews focus on emergency and installation work
Indoor Air Quality
No direct review evidence; website does not highlight this service

How it compares

  • Rated 4.7 against a 4.69 average across the 457 ac repair & installation businesses listed here.
  • Has more Google reviews than 81% of the businesses in this directory.

How the score was calculated

Ranking Method
Star rating 80
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
221
4
2
3
3
2
1
1
15

Frequently asked questions

How fast can they respond to an emergency AC call?
One emergency AC call was answered within 3 hours at night. After-hours phone support may be limited after 5 pm on standard days.
Do they clean up after they finish?
Most reviews mention cleanup. One apartment service resulted in water damage to personal items without prior warning or site protection.
Can they replace an entire AC system?
Yes. One review reports a full system replacement completed in 4 hours by Nelson, Nate, and Estevan.
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Last updated 2026-09-04