50 low data
Big City Mechanical LLC
4.3(4)✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
AC Repair & Installation
Rainforest Plumbing and Air
AC Repair & InstallationHeating & Furnace ServicesDuct Cleaning & Repair
- Location
- Keystone Properties, Phoenix
- Services
- AC Repair & Installation, Heating & Furnace Services, Duct Cleaning & Repair
- Reviews
- 320
- Ranking
- #42 in AC Repair & Installation
- Best for
- homeowners needing emergency plumbing or AC help outside normal hours
Business data from Google Business Profile, checked 2026-09-04. Facts from the business's own website were fetched 2026-08-04.
What do customers say?
Getting a live person on the phone at 6am and a skilled technician the same morning sets this business apart. Reviewers consistently mention prompt arrival, thorough work, and staff who explain what they are doing and genuinely listen to the problem. Named technicians like Isaac, Michael, Trevor, James, Eric, and Xavier appear across different reviews, each praised for knowledge and care. The company covers both plumbing and AC, with customers noting they do not undercut on price but deliver quality that justifies the cost.
One caller reported a technician circling the neighborhood before calling for directions. Across the board, though, customers find the crew respectful of their homes, clean in their work, and reliable enough to call back for future jobs. Specialties evident in recent work include water main replacement, water heater installation, AC drip pan repair, and emergency response outside standard hours.
Praised for
- fast response times
- knowledgeable technicians
- quality craftsmanship
- professional service
- genuine customer care
Watch-outs
- occasional difficulty locating address
punctualskilled-techniciansclean-workresponsivehonest-diagnosisfast-responselicensed-professionalfriendly-staff
Best for: homeowners needing emergency plumbing or AC help outside normal hours
Think twice if: price is your primary concern; reviewers note this company prioritizes quality over lowest cost
What stands out?
- live phone support 24/7
- named, skilled technicians
- same-day emergency response
- transparent about cost vs. quality trade-off
Worth knowing
- Named technicians praised: Isaac, Michael, Trevor, James Yarrington, Eric Carr, Xavier, JB. Live phone support answered at 6am on emergency call. Same-day service documented. Emergency water main replacement completed same day. AC drip pan repair completed within an hour of 9:30pm call. Water heater replacement with cleanup included. Calls for directions noted in one review.
What reviews say by service
- AC Repair & Installation
- Late-night AC drip pan repair praised for speed (under an hour) and thorough diagnosis. Triple-digit heat AC restart noted as professionally handled.
- Heating & Furnace Services
- Water heater replacement handled cleanly with post-job vacuum cleanup and knowledgeable technician guidance.
- Duct Cleaning & Repair
- No review text clearly addresses duct cleaning or repair services.
How it compares
- Rated 4.9 against a 4.69 average across the 457 ac repair & installation businesses listed here.
- Has more Google reviews than 84% of the businesses in this directory.
How the score was calculated
Ranking Method Star rating 92
Review volume 100
Review recency 100
Review sentiment 75
Profile completeness 100
Verification 30
Rating breakdown
5
303
4
9
3
0
2
2
1
6
Frequently asked questions
- Do you answer phones outside business hours?
- Yes. Reviewers reached a live person at 6am and 9:30pm, with emergency service dispatched the same day.
- Can I request a specific technician?
- Yes. One reviewer asked for Eric Carr by name after a prior job and was accommodated.
- What happens if I have an AC or plumbing emergency?
- Call and speak to a live representative. Recent examples show technician dispatch within an hour for after-hours AC issues and same-day response for emergency water main breaks.
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