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High Efficiency Heating & Cooling, LLC

Updated 2026-08-04 · 3,430 reviewed · 448 listed · Scored from 20 Google reviews · How we rank ›

4.7(20) 60 low data composite score See reviews on Google
AC Repair & Installation
High Efficiency Heating & Cooling, LLC
Service
AC Repair & Installation
Reviews
20

What recent reviews say

Most reviewers praise Jonathan's honesty, speed, and technical skill, especially on emergency calls and maintenance plans. However, two older complaints describe a failed AC install with rust and exposed wiring left uncorrected, and a recent diagnostic that missed a simple freon refill, leaving a customer with a warm house and an unnecessary charge.

Based on limited recent reviews, so treat this as low-confidence.

Recent shift: The company faced a ownership transition roughly 4-5 years ago when Jonathan sold the business to another owner. The most recent one-star complaint (7 years ago) and the two-star complaint mention issues with that transition period or a diagnostic miss. Most five-star reviews are 6+ years old, before or near the transition.

Praised for
  • honest pricing
  • responsive scheduling
  • experienced technician (Jonathan)
  • quick emergency response
  • no upsell pressure
Watch-outs
  • poor installation quality (rust, exposed wiring, improper drainage)
  • warranty not honored after ownership change
  • diagnostic error (missed refrigerant issue)
  • surprise overcharge after service
skilled-techniciansresponsivehonest-diagnosisfast-responsefriendly-staffpunctualfair-pricingleft-messmisdiagnosed-issue
Best for: homeowners seeking honest AC repair and maintenance without pressure to replace units unnecessarily.
Think twice if: Two older reviews flag installation defects (rust, exposed wiring, improper drainage) and a recent diagnostic miss (unidentified refrigerant shortage). Verify warranty terms if buying a unit from this company.

Strengths

  • owner-led service with technical expertise
  • quick emergency response (30 minutes documented)
  • transparent pricing without upsell
  • maintenance plans with 2x annual visits

Worth knowing

  • Jonathan personally handles many jobs and installations
  • Sarah handles scheduling and customer communication
  • 10-year maintenance plan available with twice-yearly visits
  • 30-minute emergency response documented
  • One 2019 installation job left with rust, exposed wiring, and drainage problems; company refused to make right
  • Recent diagnostic error: missed refrigerant need, charged $944 for unsuccessful repair, customer had to call another technician

What reviews say by service

AC Repair & Installation
Strong praise for repairs and diagnostics on most recent calls; two older complaints about failed installation quality and missed refrigerant diagnosis.

How it compares

  • Rated 4.7 against a 4.7 average across the 391 ac repair & installation businesses listed here.
  • Has more Google reviews than 39% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 80
Review volume 57
Review recency 0
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
18
4
0
3
0
2
1
1
1

Common questions

Do you offer emergency service?
Yes. One reviewer reported a 30-minute response; another mentioned a 4-hour timeframe on a weekend.
Do you have maintenance plans?
Yes. A 10-year plan is available; it includes twice-yearly AC unit checks.
Will you try to sell me a new unit if I don't need one?
Reviewers praise the company for not upselling. One customer was quoted $5000 elsewhere but High Efficiency repaired the existing unit instead.
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Last updated 2026-08-04