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Penguin Air, Plumbing & Electrical

Updated 2026-09-04 · 3,826 reviewed · 517 listed · Scored from 6,741 Google reviews · How we rank ›

4.7(6741) 85 composite score See reviews on Google ✓ Google-verified Publishes prices
AC Repair & InstallationDuct Cleaning & RepairIndoor Air QualityHeating & Furnace ServicesMaintenance Plans & Tune-Ups
Penguin Air, Plumbing & Electrical
Location
Southbank, Phoenix
Services
AC Repair & Installation, Duct Cleaning & Repair, Indoor Air Quality
Reviews
6741
Ranking
#142 in AC Repair & Installation
Best for
homeowners needing weekend emergency repairs and detailed explanations before work

Business data from Google Business Profile, checked 2026-09-04. Facts from the business's own website were fetched 2026-08-04.

What do customers say?

Same-day service and technicians who explain every step keep most reviewers satisfied. Named staff like Chase, Jason, and Ricardo earn praise for professionalism and persistence. However, a minority report premature AC failures and frustration with customer service; one reviewer spent $14,000 on a system that required eight service requests within a year.

Praised for
  • same-day appointments
  • knowledgeable technicians
  • professional courteous staff
  • honest diagnosis and pricing
  • fast efficient work
Watch-outs
  • AC units failing within a year
  • poor customer service interaction
  • appointment scheduling changes
  • pricing higher than market
punctualskilled-techniciansresponsivehonest-diagnosisfast-responsefriendly-staffquality-installationoverpriced
Best for: homeowners needing weekend emergency repairs and detailed explanations before work
Think twice if: concerned about equipment durability or prefer to shop around on price first

What stands out?

  • same-day service availability
  • named technicians with strong individual ratings
  • transparent pricing before work begins
  • membership plan ($20/month) waives visit fees

Worth knowing

  • Technicians Chase, Jason, Ricardo, Codi, and Code named in reviews
  • AC repair on Sunday with appointment next day possible
  • Penguin Membership Plan at $20/month waives service visit fees
  • Electrician replaced all household breakers in under an hour
  • One reviewer reported AC system failed within a year after $14,000 install, required eight service requests

What reviews say by service

AC Repair & Installation
Same-day or next-day appointments with transparent quotes; one report of unit failure within a year after $14,000 install
Heating & Furnace Services
Water heater and furnace work praised for professionalism and thorough explanation
Maintenance Plans & Tune-Ups
Membership plan ($20/month) removes visit fees and keeps customers informed of status

How it compares

  • Rated 4.7 against a 4.69 average across the 457 ac repair & installation businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

How the score was calculated

Ranking Method
Star rating 80
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
6002
4
202
3
58
2
78
1
401

Frequently asked questions

Can I get an emergency appointment on weekends?
Yes. One reviewer called on a Sunday afternoon and was scheduled for the next day; electrical work completed on Sunday as well.
What does the Penguin Membership Plan include?
Their website lists the plan at $20 per month; reviews confirm it waives service visit fees.
Will the technician explain what needs to be fixed before charging me?
Yes. Multiple reviews note technicians gave price estimates and explained work in detail before starting.

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Last updated 2026-09-04