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Parker & Sons

Updated 2026-09-04 · 3,826 reviewed · 517 listed · Scored from 34,890 Google reviews · How we rank ›

4.7(34890) 85 composite score See reviews on Google ✓ Google-verified Publishes prices
AC Repair & InstallationDuct Cleaning & RepairCommercial HVACIndoor Air QualityHeating & Furnace ServicesMaintenance Plans & Tune-Ups
Parker & Sons
Location
Okemah Acres, Phoenix
Services
AC Repair & Installation, Duct Cleaning & Repair, Commercial HVAC
Reviews
34890
Ranking
#141 in AC Repair & Installation
Best for
Homeowners seeking same-day or weekend emergency HVAC and plumbing service with transparent technician communication.

Business data from Google Business Profile, checked 2026-09-04. Facts from the business's own website were fetched 2026-08-04.

What do customers say?

Most people experience friendly, knowledgeable technicians who arrive promptly and explain their work clearly. Several name-check staff like Vazquez-Urquia, Zack, Ethan, and Oscar for professionalism. A few report surprise charges without upfront quotes and frustration with follow-up on paperwork or backorders; one customer switched providers after an unagreed $344 condensate service bill.

Parker & Sons handles AC, heating, and maintenance across residential and commercial settings, with standout emergency Saturday response. Service areas include Phoenix and Tucson. Their website claims nearly 50 years of operation, BBB A rating, and multiple certifications.

Praised for
  • punctual technicians
  • knowledgeable staff
  • quick emergency response
  • transparent explanations
  • professional communication
Watch-outs
  • unexpected high charges without estimate
  • delayed receipt documentation
  • poor follow-up on backorders
  • appointment no-show issues
punctualskilled-techniciansresponsivefriendly-stafffast-responseoverpricedpoor-communicationupsell-pressure
Best for: Homeowners seeking same-day or weekend emergency HVAC and plumbing service with transparent technician communication.
Think twice if: Customers concerned about upfront cost estimates; some report charges presented without prior quotes and slow follow-up on paperwork.

What stands out?

  • Quick emergency response (Saturday availability)
  • Named technicians praised for explanation and professionalism
  • Handles multi-system work (HVAC, plumbing, water heaters)

Worth knowing

  • Technicians named: Alex A. Vazquez-Urquia, Alayna, Ethan, Luis, Dan, Zack, Will, Oscar
  • Emergency Saturday AC replacement completed by Tuesday
  • Proactive replacement of second garbage disposal to prevent future issues
  • Condenstae line service charged $344 without upfront estimate; alternative quote later was $250 max
  • Receipt issues: customer made 5+ calls, eventually received via portal link

What reviews say by service

AC Repair & Installation
Rapid emergency response; one 18-year-old unit replaced and installed within 36 hours. Technicians explain options clearly.
24/7 Emergency HVAC
Saturday service for failed AC on Friday night; customer contracted same-day diagnostics and next-day replacement.
Duct Cleaning & Repair
Condensate line blockage cleared with shop vac, though customer disputes lack of upfront quote and pricing.
Maintenance Plans & Tune-Ups
Customer committed to annual maintenance after emergency repair; maintenance tune-ups mentioned in service list.
Heating & Furnace Services
Heating repair and tune-up listed; limited specific review detail on furnace performance.
Indoor Air Quality
Water softener sun shield backorder for 2+ months; follow-up initiated only after customer inquiry.

How it compares

  • Rated 4.7 against a 4.69 average across the 457 ac repair & installation businesses listed here.
  • Has more Google reviews than 100% of the businesses in this directory.

How the score was calculated

Ranking Method
Star rating 80
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
30691
4
1605
3
544
2
450
1
1600

Frequently asked questions

Can Parker & Sons respond on weekends for emergency AC breakdowns?
Yes. One customer's AC failed Friday night; a technician was there Saturday, and replacement installation was completed by 4 PM Tuesday.
Do technicians explain the work before presenting a bill?
Most reviews say yes. However, one customer reports a $344 condensate service bill with no upfront estimate given, though staff later offered explanations in writing.
What service areas does Parker & Sons cover?
Their website lists Phoenix and Tucson. The business is located in Okemah Acres, Phoenix, and publishes seven-day hours.
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Last updated 2026-09-04