Phoenix, Arizona Hvac Contractor Guide
Menu
Get a quote

HOFFMAN REFRIGERATION

Updated 2026-09-04 · 3,826 reviewed · 517 listed · Scored from 28 Google reviews · How we rank ›

3.6(28) 47 low data composite score See reviews on Google ✓ Google-verified
AC Repair & InstallationMaintenance Plans & Tune-Ups
HOFFMAN REFRIGERATION
Location
North Mountain Village, Phoenix
Services
AC Repair & Installation, Maintenance Plans & Tune-Ups
Reviews
28
Best for
homeowners who value fast tech response over office polish

Business data from Google Business Profile, checked 2026-09-04.

What do customers say?

Field technicians earn strong praise for speed, skill, and clear explanations; same-day repairs and responsive calls are common. However, office staff and management draw sharp criticism for rudeness, aggressive unwanted calls, and reportedly dropping long-term customers who did not yield enough profit.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • same-day repairs
  • knowledgeable technicians
  • professional communication
  • friendly staff
Watch-outs
  • poor office interactions
  • aggressive telemarketing
  • firing loyal customers
  • unethical practices
  • rude management
skilled-techniciansfast-responsepoor-communicationfriendly-staffupsell-pressure
Best for: homeowners who value fast tech response over office polish
Think twice if: hesitant about aggressive cold-calling or uneasy dealing directly with management

What stands out?

  • rapid dispatch and same-day fixes
  • technicians explain work with photos
  • early morning emergency availability

Worth knowing

  • Technicians Brandon, Troy, and Frank named in positive reviews
  • Same-day repairs during peak June heat documented
  • Early morning calls answered (6:45 a.m.) with 75-minute dispatch recorded
  • Yearly maintenance plans offered
  • One former customer spent $6,500 over five years then was told company would no longer service them

What reviews say by service

AC Repair & Installation
technicians praised for speed and clear diagnosis; office staff criticized for rudeness
Maintenance Plans & Tune-Ups
yearly plans offered and adopted by satisfied customers; one long-term plan customer later refused service

How it compares

  • Rated 3.6 against a 4.69 average across the 457 ac repair & installation businesses listed here.
  • Has more Google reviews than 51% of the businesses in this directory.

How the score was calculated

Ranking Method
Star rating 41
Review volume 63
Review recency 0
Review sentiment 48
Profile completeness 75
Verification 0

Rating breakdown

5
18
4
0
3
0
2
2
1
8

Frequently asked questions

Can they come out early in the morning for emergency repairs?
Yes. One customer called at 6:45 a.m. and a technician arrived by 8 a.m. the same morning.
What does a maintenance plan cost?
Their website or office lists $80.00 per maintenance plan ($400/year for five plans, according to one review).
Request a quote

Similar hvac contractors nearby

Phoenix Air Conditioning & Refrigeration
74

Phoenix Air Conditioning & Refrigeration

4.8(18)✓ Google-verified

Customers consistently experience speedy, competent repairs with technicians who explain problems clearly and often resolve issues same-day or within a few days. Most praise the company's professionalism and willingness to revisit problems at no charge, though a few flag cleanup after work and concerns about past billing practices warrant checking on their current practices before booking.

AC Repair & InstallationHeating & Furnace Services
View profile
Great American Air Conditioning
83

Great American Air Conditioning

4.8(77)✓ Google-verifiedPublishes prices

Great American Air shows strong expertise across emergency and routine AC work. Staff like Elijah, Jake, and Collin consistently arrive promptly, explain options without pressure to replace equipment unnecessarily, and handle both diagnostics and emergency parts swaps confidently. Most customers praise their honesty and willingness to extend older unit life where possible. One customer reported temperature unevenness after maintenance and disputed follow-up repair costs; another noted the $1,500+ emergency fee seemed high even after a second visit to fix defective aftermarket parts. The business's website notes they offer 0% equipment financing, $150 off parts, and 10-20% discounts for maintenance plan customers and first responders.

Commercial HVACIndoor Air QualityAC Repair & Installation
View profile
Hugo Brothers HVAC LLC
90

Hugo Brothers HVAC LLC

4.9(112)✓ Google-verified

Reviewers consistently describe prompt service with honest diagnoses that save money and avoid unnecessary work. Technicians like Dean, Jude, Greyson, and Terrance spend time inspecting systems carefully, explain options clearly, and catch problems others miss - from faulty refrigerant connections to broken vent pipes. Installation work is clean and efficient; the team tests systems thoroughly before leaving and walks customers through operation and maintenance. Service spans AC repair, furnace replacement, heat pump diagnostics, thermostat installation, and evaporative cooler repair. Many reviewers mention staying on maintenance plans. Pricing is described as fair and sometimes lower than estimates when technicians find cost-saving alternatives. Staff are consistently friendly and down-to-earth, answering questions without sales pressure.

AC Repair & InstallationHeating & Furnace ServicesDuct Cleaning & Repair
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-04