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Hackney Heating and Cooling, Inc.

Updated 2026-09-04 · 3,826 reviewed · 517 listed · Scored from 109 Google reviews · How we rank ›

5.0(109) 91 composite score See reviews on Google ✓ Google-verified Publishes prices
24/7 Emergency HVACAC Repair & InstallationHeating & Furnace ServicesIndoor Air QualityMaintenance Plans & Tune-Ups
Hackney Heating and Cooling, Inc.
Location
South Mountain Village, Tempe
Services
24/7 Emergency HVAC, AC Repair & Installation, Heating & Furnace Services
Reviews
109
Ranking
#10 in 24/7 Emergency HVAC
Best for
Homeowners selling or buying who need honest pre-inspection diagnostics; families in summer heat needing same-day repair or emergency response.

Business data from Google Business Profile, checked 2026-09-04. Facts from the business's own website were fetched 2026-08-04.

What do customers say?

Over two years of steady five-star reviews, customers consistently name same-day emergency response and transparent, honest diagnostics as reasons to call Hackney first. Drew, the owner, and technicians like Brenden, Zach, and Matt earn repeated praise for troubleshooting complex problems accurately and refusing unnecessary replacements even when customers expect them.

The team handles AC repair, furnace work, thermostat installation, and maintenance plans across Phoenix metro and Los Angeles areas. Reviewers highlight clean installations, fair pricing relative to competitors, and a family-owned ethic that puts customer care above upselling. Multiple customers report using them for years and referring friends.

Praised for
  • same-day response and emergency availability
  • honest diagnosis, no unnecessary upsells
  • skilled technicians with deep knowledge
  • fair pricing and competitive rates
  • professional and courteous throughout
punctualfast-responsehonest-diagnosisskilled-techniciansfair-pricingresponsivefriendly-staffclean-workquality-installation
Best for: Homeowners selling or buying who need honest pre-inspection diagnostics; families in summer heat needing same-day repair or emergency response.
Think twice if: No material caveats emerge from 109 five-star reviews; thin your sample only if you need to vet local references first.

What stands out?

  • Same-day emergency response, often same-day diagnosis
  • owner Drew personally evaluates complex jobs
  • refuses unnecessary replacements; troubleshoots first
  • fair pricing consistently undercuts competitors
  • family-owned integrity over upselling

Worth knowing

  • Owner Drew personally handles complex diagnostics and home-buying/selling inspections
  • Technician Brenden named for thorough troubleshooting
  • Technician Zach and Matt credited for same-day repairs
  • Loaned portable AC unit to long-term customer during 24-year-old unit replacement in 100°F heat
  • Received emergency call at 10:38 pm on March 3, resolved by noon March 4
  • Signed customers up for twice-yearly maintenance plans after emergency repairs

What reviews say by service

24/7 Emergency HVAC
Same-day and after-hours emergency responses praised; resolved issues in a few hours even at 10:38 pm
AC Repair & Installation
Customers chose Hackney over replacement recommendations from other inspectors; installation work described as clean, level, and quality
Heating & Furnace Services
Long-standing customer replaced 24-year-old furnace; team loaned temporary portable unit during replacement
Maintenance Plans & Tune-Ups
Customers signed up for twice-yearly plans after emergency repairs, indicating confidence in ongoing service
Indoor Air Quality
Website lists UV light and condenser coil cleaning; limited review detail on outcomes

How it compares

  • Rated 5 against a 4.69 average across the 457 ac repair & installation businesses listed here.
  • Has more Google reviews than 70% of the businesses in this directory.

How the score was calculated

Ranking Method
Star rating 96
Review volume 89
Review recency 100
Review sentiment 81
Profile completeness 100
Verification 30

Rating breakdown

5
109
4
0
3
0
2
0
1
0

Frequently asked questions

Can you respond to AC emergencies outside normal hours?
Yes. Reviewers report receiving same-day responses to emergency calls at 1 pm, 9:30 pm, and even email sent at 10:38 pm with resolution by noon the next day.
Will you recommend a full replacement if I just need a repair?
No. Multiple reviewers explicitly state Hackney diagnosed and fixed problems without recommending unnecessary unit replacements, even when customers expected to hear they needed a new system.
What does thermostat or coil cleaning installation cost?
Their website lists Nest Thermostat installation at $349.00, UV Light installation at $488.00, and Condenser Coil Cleaning at $349.00.
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Last updated 2026-09-04