Business data from Google Business Profile, checked 2026-09-04. Facts from the business's own website were fetched 2026-09-04.
Most appointments run smoothly with crews that are skilled and personable, though some jobs suffer from gaps between installation completion and final customer support. Reviewers praise individual technicians like Brandon and Tyler for listening and explaining, but others report weeks of unanswered calls and unfinished work, particularly with solar and battery systems. HVAC tune-ups and maintenance draw solid feedback for thoroughness and professionalism.
One reviewer highlighted best-in-class customer service, though the evidence base is limited to a single review from seven years ago.
Reviewers consistently name individual technicians and praise their professionalism, knowledge, and friendliness across recent visits. Staff arrive on time, explain work clearly with photos or video evidence, and avoid high-pressure sales. Service spans AC repair and replacement, furnace work, duct cleaning, and plumbing inspections. Long-term customers report decade-plus loyalty. Pricing is described as reasonable in the handful of mentions.
Over two years of steady five-star reviews, customers consistently name same-day emergency response and transparent, honest diagnostics as reasons to call Hackney first. Drew, the owner, and technicians like Brenden, Zach, and Matt earn repeated praise for troubleshooting complex problems accurately and refusing unnecessary replacements even when customers expect them. The team handles AC repair, furnace work, thermostat installation, and maintenance plans across Phoenix metro and Los Angeles areas. Reviewers highlight clean installations, fair pricing relative to competitors, and a family-owned ethic that puts customer care above upselling. Multiple customers report using them for years and referring friends.
Last updated 2026-09-04