Phoenix, Arizona Hvac Contractor Guide
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Five Star Air

Updated 2026-09-04 · 3,826 reviewed · 517 listed · Scored from 23 Google reviews · How we rank ›

4.9(23) 80 composite score See reviews on Google ✓ Google-verified
AC Repair & InstallationIndoor Air QualityHeating & Furnace ServicesMaintenance Plans & Tune-UpsDuct Cleaning & Repair
Location
Valley North Business Park, Phoenix
Services
AC Repair & Installation, Indoor Air Quality, Heating & Furnace Services
Reviews
23
Ranking
#172 in AC Repair & Installation
Best for
Homeowners needing fast emergency AC repair or a trusted maintenance partner.

Business data from Google Business Profile, checked 2026-09-04. Facts from the business's own website were fetched 2026-08-04.

What do customers say?

Five Star Air earns 4.9 stars on a strong mix of five-star praise. Technicians like Emilio, Chuck, Tim, and Luis deliver fast service and clear explanations. One reviewer reported being overcharged and pressured to replace a part at triple the market price, but this stands apart from the wider pattern of honest diagnosis and maintenance plan sign-ups.

Praised for
  • responsive and quick scheduling
  • knowledgeable technicians with names
  • transparent diagnosis and explanation
  • reliable same-day or early service
  • no pressure and honest about repairs
Watch-outs
  • overcharging and price discrepancies
  • upsell pressure for expensive parts
responsiveskilled-techniciansfast-responsehonest-diagnosispunctualfriendly-stafffair-pricing
Best for: Homeowners needing fast emergency AC repair or a trusted maintenance partner.
Think twice if: History of one overcharge complaint suggests checking quotes against market prices before committing.

What stands out?

  • Same-day or 2-hour emergency response
  • Named technicians known for thoroughness
  • Transparent upfront diagnosis with photos
  • Willing to work with home warranty

Worth knowing

  • Technician Emilio responds to 5am calls and completes work by 7am
  • Technician Chuck worked multiple jobs and earned repeat praise over three years
  • Tim sources rare parts like compressors on short notice
  • Provide photos during inspections
  • Customers sign up for maintenance plans after first visit

What reviews say by service

AC Repair & Installation
Emergency repairs completed same-day or within two hours; installation praised for quality
Heating & Furnace Services
Heating repair and replacement work mentioned positively but fewer specific reviews
Duct Cleaning & Repair
No specific review evidence for duct cleaning
Indoor Air Quality
No specific review evidence for air quality services

How it compares

  • Rated 4.9 against a 4.69 average across the 457 ac repair & installation businesses listed here.
  • Has more Google reviews than 47% of the businesses in this directory.

How the score was calculated

Ranking Method
Star rating 86
Review volume 60
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Rating breakdown

5
22
4
0
3
0
2
1
1
0

Frequently asked questions

Can they come out during early morning emergencies?
Yes. One customer called at 5am in summer with a failed AC; Emilio arrived by 7am and restored cooling.
Do they offer maintenance plans?
Yes. Multiple customers mention signing up for their maintenance plan after service.
Will they work with my home warranty?
Yes. One customer contacted their home warranty first; Five Star worked with that arrangement after the warranty company delayed.

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Last updated 2026-09-04