Business data from Google Business Profile, checked 2026-09-04.
Strong work on installations and emergency calls, with techs like RJ and Jeremy earning repeated praise for solving AC problems fast and thoroughly. Multiple complaints span years about company vehicles driving recklessly on local roads, raising concerns about safety and professionalism.
Based on limited recent reviews, so treat this as low-confidence.
Apex Refrigeration & Boiler shows wide splits in customer experience: older five-star reviews praise the team's friendliness and work ethic, but recent one-star complaints cite unfinished AC repairs and poor phone support. Limited recent positive feedback makes current reliability unclear.
Reviewers consistently praise Adams for sending qualified technicians on time, with experienced staff members like Ethan Madrid earning repeated mentions for explaining work clearly and treating homes respectfully. Many customers report 15+ years of service from the same company, citing transparent pricing and fair diagnosis as reasons they stay. One recent complaint flagged an arrival fee and diagnosis charge for seasonal maintenance that wasn't performed, though the broader pattern shows strong satisfaction with their diagnostic accuracy and maintenance offerings. The company states it has been operating since 1947 and holds Carrier Factory Authorized Dealer status with a 2022 President's Award.
Review evidence is thin. One reviewer approved of the service; another cited high pricing as a drawback. The 3.5-star rating across four reviews reflects this split, with no detail on specific services or outcomes.
Last updated 2026-09-04