One recent customer reported wrong AC and duct installation that left half the house warmer, with staff pushing unnecessary upgrades instead of fixing the error. An earlier review praised the team's politeness, but the weight of evidence points to installation problems and resistant troubleshooting.
Based on limited recent reviews, so treat this as low-confidence.
Most installations land smoothly: technicians show up on time, work professionally, and finish to customers' satisfaction. But coordination breaks down on bigger jobs-orders arrive with wrong specs, measurements get misrecorded, and when mistakes happen, apologies and fixes are scarce. If you need flooring or carpet, go ahead. For doors and windows, read carefully before committing.
All eight reviews rate the business one star, citing a pattern of rudeness from technicians (particularly named as Lee), refusal to diagnose problems, and failure to keep appointments. Several customers report being assigned through home warranty and switching providers after poor initial visits.
Five-star reviews consistently praise Shelby and his team for honest repair advice, fair pricing that undercuts big chains, and showing up on time. Customers return across personal and commercial rentals, noting Hometown avoids the upsell traps that plague Phoenix HVAC.
Last updated 2026-08-04