Most reviewers praise HQ Plumbing for on-time service, fair pricing, and technicians who explain work clearly and respect the home. One recent complaint: an AC unit installed was too small for the home's square footage, causing the system to run constantly and spike electricity bills.
The business handles both plumbing and HVAC, with named staff earning mention for knowledge and professionalism. Owner Steve Herzog is cited for responsiveness and oversight. Several reviewers note the company's "mom and pop" approach and willingness to serve both residential and commercial clients over years of repeat business.
Reviewers consistently report fast, professional service. Jobs-from AC repairs to duct installation-are completed ahead of schedule with clean workspaces. Technicians diagnose issues carefully and handle high-demand commercial units without complaint.
Ismael, Daniel, Micah, and other technicians consistently arrive within promised windows and explain repairs in plain language, often including photos of work done. Most reviewers report competitive pricing and fair assessments across routine maintenance, repairs, and new installations; one reviewer paid $3,000 for repairs quoted by Desert Diamond but $1,475 elsewhere, while another experienced humidity problems after a 4-ton unit was installed in a 1,500-square-foot home without a load calculation. Weekend and same-day service are available, and staff follow up on new installations and flag issues proactively. Recurring praise names individual technicians (Ismael, Daniel, Micah, Leo, Matthew, Chris) by reputation. The maintenance plan is popular but binds customers to 12 months with fees charged monthly, even if service becomes unnecessary. Commercial cooling, heat pump installation, and ductless systems are all mentioned favorably.
Reviewers consistently report swift, professional work backed by fair prices and attentive follow-up. Named technicians (Troy, Travis, Lucas, Jose, Jesus, Anthony, Mark) receive specific praise for knowledge and courtesy; customers highlight full-system replacements completed same-day and pricing 20-30% below competitors, with crews cleaning up thoroughly afterward. The business also handles plumbing (water heaters, drain work, garbage disposals) alongside HVAC, and staff communicate estimates clearly before work begins. Multiple families note they'd recommend to friends and use the service again, suggesting reliability builds loyalty.
Last updated 2026-08-04