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Hayes & Sons Plumbing & HVAC

Updated 2026-08-04 · 3,430 reviewed · 448 listed · Scored from 123 Google reviews · How we rank ›

4.8(123) 89 composite score See reviews on Google ✓ Google-verified
Heating & Furnace ServicesAC Repair & Installation
Hayes & Sons Plumbing & HVAC
Services
Heating & Furnace Services, AC Repair & Installation
Reviews
123

What recent reviews say

Customers consistently praise Hayes & Sons for answering calls fast, dispatching crews within hours, and finishing jobs efficiently. Named technicians like Brandon, David, William, and Grant earn specific mention for their skill, calm explanations, and willingness to help over the phone before charging a service call.

The team works cleanly, respects homes with drop cloths and neat finishes, and stands by their work. Reviewers highlight honest diagnosis (one technician talked a customer through a reset instead of pushing a service call) and fair pricing with no hidden charges. Multiple long-term customers note the office handles scheduling professionally, sends text confirmations and technician photos, and follows up carefully.

Praised for
  • fast response and quick scheduling
  • skilled technicians who explain work clearly
  • professional and courteous staff
  • fair pricing and honest diagnosis
  • clean work and respectful in homes
punctualfair-pricingskilled-techniciansclean-workresponsivehonest-diagnosisfast-responsefriendly-staff
Best for: homeowners needing reliable emergency plumbing response and professional water heater or drain work
Think twice if: no clear caveats; reviews do not surface consistent complaints or limitations

Strengths

  • fast response within hours of call
  • honest diagnosis and fair pricing
  • named technicians known for skill and respect
  • strong office communication and scheduling

Worth knowing

  • Named technicians: Brandon, David, William (licensed), Grant (service manager), Tanner praised for skill and courtesy
  • Office sends text confirmations, technician photos, and arrival updates before service visit
  • Technicians offer phone-based troubleshooting before dispatching (e.g., water heater reset)
  • Crew uses drop cloths and leaves work areas clean
  • One reviewer noted company recommended valve replacement they should have done on first visit

What reviews say by service

Heating & Furnace Services
Customers praise fast response to water heater issues and gas line problems; one reviewer highlighted honest advice over unnecessary repairs
AC Repair & Installation
Reviews mention AC condensate drain line work and 24-hour emergency AC service; limited specific feedback on AC repair or installation itself

How it compares

  • Rated 4.8 against a 4.79 average across the 262 heating & furnace services businesses listed here.
  • Has more Google reviews than 69% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 85
Review volume 91
Review recency 100
Review sentiment 81
Profile completeness 100
Verification 30

Rating breakdown

5
103
4
19
3
0
2
0
1
1

Common questions

How quickly can they respond to an emergency call?
Reviewers report dispatch within 45 minutes to an hour on same-day calls, and one technician arrived around 9 pm after a late-night call from the owner.
Do they offer phone troubleshooting before sending a technician?
Yes. One customer reported a technician walked them through a water heater reset over the phone, saving the cost of a service call. Another customer received phone guidance on a drain issue.
How do they handle scheduling and communication?
The office sends text confirmations, technician photos, and arrival updates before each visit. Customers report they also provide follow-up reminders and keep clients informed on timing and parts during repairs.

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Last updated 2026-08-04