Can I book an appointment online and how quickly?

Yes. Online booking shows next-day availability, and the company sends seasonal reminders to schedule maintenance.

Do you offer loaner units during repairs?

In at least one case, the company supplied a used unit while waiting for a new Goodman compressor under warranty.

A frequently named technician who appears in multiple recent reviews for punctuality, technical knowledge, and customer patience.

FACT HVAC

Updated 2026-09-04 · 3,826 reviewed · 517 listed · Scored from 603 Google reviews · How we rank ›

4.8(603) 82 composite score See reviews on Google ✓ Google-verified

AC Repair & InstallationIndoor Air QualityHeating & Furnace Services

Location: Tempe
Services: AC Repair & Installation, Indoor Air Quality, Heating & Furnace Services
Reviews: 603
Ranking: #155 in AC Repair & Installation
Best for: homeowners seeking routine maintenance and preventive care with reliable technicians.

Business data from Google Business Profile, checked 2026-09-04.

What do customers say?

FACT HVAC divides sharply. Most customers praise Johnny and other technicians for knowledge, punctuality, and clean work, plus the company's reminder system and online booking. But three recent reviews describe mounting frustration: a Bosch system that never cooled properly despite 15 service visits over three years, an incorrectly installed unit with refused remediation, and a service contract the company stopped honoring while refusing refunds. Two reviewers mention legal action and a suspended license tied to customer complaints. The business stays responsive and warranty-conscious for routine care, but struggles with complex problems and contract disputes.

While appointment setting and preventive maintenance draw consistent praise, customers considering repair work or service plans should research recent complaints independently, particularly on other review platforms where the discrepancy from the 4.8 rating appears more pronounced.

Praised for

knowledgeable technicians (especially Johnny)
punctual scheduling and arrival
thorough maintenance and checks
responsive to customer needs
honest diagnosis
easy online booking and reminders

Watch-outs

unresolved cooling issues after multiple visits
poor communication and avoided responsibility
refused to honor service contract refunds
wrong unit installed and no remediation
license suspended over customer complaints

punctualskilled-techniciansclean-workresponsivehonest-diagnosispoor-communicationmisdiagnosed-issue

Best for: homeowners seeking routine maintenance and preventive care with reliable technicians.

Think twice if: complex or recurring cooling problems, or plans to purchase a service contract before checking independent reviews for dispute history.

What stands out?

Johnny and technician team known for technical skill and courtesy
online booking with next-day availability
automatic seasonal reminders for maintenance
warranty awareness and Goodman parts availability

Worth knowing

Johnny is frequently named as a standout technician
two A/C units serviced for $79 (maintenance visit)
company provides loaner unit during parts wait for warranty repair
sends seasonal reminders via email or phone
online appointment scheduling available next day
recent reviews mention license suspension and ongoing legal disputes
Bosch unit and AllStyle air handler installation referenced from three years ago with unresolved humidity and temperature issues

What reviews say by service

AC Repair & Installation: Praised for punctual installation and warranty awareness, but disputed on unresolved cooling performance post-installation.
Heating & Furnace Services: Johnny and technicians consistently praised for thorough seasonal tune-ups and quick diagnosis of heating failures.
Indoor Air Quality: One reviewer noted issues with humidity levels reaching 60 percent indoors after AC service, despite desert climate.

How it compares

Rated 4.8 against a 4.69 average across the 457 ac repair & installation businesses listed here.
Has more Google reviews than 89% of the businesses in this directory.

How the score was calculated

Ranking Method

Star rating 86

Review volume 100

Review recency 100

Review sentiment 50

Profile completeness 100

Verification 30

Rating breakdown

552

Frequently asked questions

Can I book an appointment online and how quickly?: Yes. Online booking shows next-day availability, and the company sends seasonal reminders to schedule maintenance.
Do you offer loaner units during repairs?: In at least one case, the company supplied a used unit while waiting for a new Goodman compressor under warranty.
Who is Johnny?: A frequently named technician who appears in multiple recent reviews for punctuality, technical knowledge, and customer patience.

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