Phoenix, Arizona Hvac Contractor Guide
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Extreme Cooling, Inc

Updated 2026-08-04 · 3,430 reviewed · 448 listed · Scored from 70 Google reviews · How we rank ›

4.3(70) 76 composite score See reviews on Google ✓ Google-verified
AC Repair & Installation
Extreme Cooling, Inc
Service
AC Repair & Installation
Reviews
70

What recent reviews say

Most customers report on-time arrival, knowledgeable technicians who explain work clearly, and fair pricing. Named staff including Carlos Lopez, Brad, Hayden, Darian Wright, Cory, and Scott earned praise for professionalism and efficiency. However, three one-star reviews cite warranty claims denied after heat pump replacement, charged service not provided, and poor communication when customers complained. This pattern suggests strong field service but inconsistent handling of disputes.

Praised for
  • punctual arrival and communication
  • skilled and professional technicians
  • fair pricing and value
  • transparent about diagnosis and work
  • reliable follow-up service
Watch-outs
  • warranty disputes and refusals
  • poor phone support when complaints arise
  • occasional misdiagnosis or incomplete service
  • unfamiliarity with customer property
punctualfair-pricingskilled-techniciansresponsiveclean-workhonest-diagnosiswarranty-honored
Best for: Homeowners and small commercial operators wanting transparent service and fair pricing on AC maintenance and replacement.
Think twice if: Warranty coverage should be confirmed in writing before major work; one customer reported warranty denial on a heat pump replaced nearly a year prior.

Strengths

  • Technicians explain work and show before/after readings
  • Competitive pricing on replacements and repairs
  • On-time arrival with advance notice windows
  • Photo identification of tech sent before visit

Worth knowing

  • Carlos Lopez praised for explaining readings before and after servicing
  • Brad, Hayden, Cory, and Scott named for professionalism and efficiency
  • Staff send photo of assigned technician before arrival
  • Warranty issues: one customer denied coverage on heat pump replacement after 10 months; one charged for service not provided due to technician unable to locate unit
  • One customer's coil-cleaning diagnosis disputed by Trane authorized dealer, who resolved issue without cleaning

What reviews say by service

AC Repair & Installation
Installation and repair praised for quality and fair pricing; warranty disputes and occasional misdiagnosis are concerns

How it compares

  • Rated 4.3 against a 4.7 average across the 391 ac repair & installation businesses listed here.
  • Has more Google reviews than 60% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 60
Review volume 80
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
57
4
1
3
0
2
2
1
10

Common questions

Do they send photos of who is arriving?
Yes. Reviewers mention receiving a picture of their assigned technician before the visit.
Will they honor warranty on a new AC unit?
One reviewer was denied warranty coverage on a heat pump replacement 10 months after installation, citing system failure in summer heat. Confirm warranty terms in writing before agreeing to work.

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Adam Klein and his team stayed calm across a multi-day AC emergency during Memorial Day weekend, never hiding costs or timelines, honoring the previous installer's warranty completely, and installing portable units to keep the customer comfortable while parts arrived. Beyond the headline repair, staff sent photos with invoices, techs explained how to maintain systems, caught hidden issues on site, and consistently treated customers with unhurried professionalism-all without upselling.

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Last updated 2026-08-04