- Do you offer emergency AC repair outside normal business hours?
- Yes. Customers report callbacks within minutes and technician arrivals within an hour for evening emergencies. The business lists 24-hour emergency AC service on its website.
- What's included in your annual maintenance plan?
- According to a reviewer enrolled in the plan, it covers two maintenance cleanings per year and additional member benefits. One customer found it worth the cost after the first service.
- If a furnace cannot be repaired, will you just quote a replacement?
- No. Reviewers consistently note technicians inspect thoroughly first and only recommend replacement when repair is not cost-effective. One homeowner was offered heater repair and parts replacement before learning a new unit was needed.