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Crispy Air and Heating Inc

Updated 2026-09-04 · 3,826 reviewed · 517 listed · Scored from 975 Google reviews · How we rank ›

4.3(975) 73 composite score See reviews on Google ✓ Google-verified
24/7 Emergency HVACDuct Cleaning & RepairCommercial HVACIndoor Air QualityAC Repair & InstallationHeating & Furnace ServicesMaintenance Plans & Tune-Ups
Crispy Air and Heating Inc
Location
Okemah Acres, Phoenix
Services
24/7 Emergency HVAC, Duct Cleaning & Repair, Commercial HVAC
Reviews
975
Ranking
#127 in 24/7 Emergency HVAC
Best for
homeowners seeking detailed explanations and willing to verify diagnoses before signing off

Business data from Google Business Profile, checked 2026-09-04. Facts from the business's own website were fetched 2026-08-04.

What do customers say?

Techs like Trey, Tyrese, Tristan, and Andrew earn consistent praise for being thorough, on-time, and honest about options and costs. Reviewers report same-day scheduling and repairs completed quickly, often going beyond the call to explain systems or catch overlooked problems.

However, multiple complaints describe misdiagnosis leading to bogus charges (like $1,700 for refrigerant that was full), refusal to provide work documentation to homeowners, and dismissive phone support. One reviewer reported property damage from poor prior workmanship and a two-month delay in claim resolution. The gap between their best techs and worst customer service interactions is stark.

Praised for
  • skilled technicians by name
  • fast response and scheduling
  • thorough diagnosis when done right
  • clean work and professionalism
Watch-outs
  • misdiagnosis and unnecessary repair charges
  • poor phone communication and dismissiveness
  • documentation refusal
  • inconsistent service quality
  • property damage and unresolved claims
skilled-techniciansfast-responsepunctualclean-workhonest-diagnosisupsell-pressurepoor-communicationmisdiagnosed-issue
Best for: homeowners seeking detailed explanations and willing to verify diagnoses before signing off
Think twice if: you value detailed documentation of work performed or have concerns about diagnosis accuracy

What stands out?

  • named technicians consistently praised for knowledge and honesty
  • same-day scheduling available
  • works with home warranty plans
  • thorough diagnostics and extra attention

Worth knowing

  • Techs Trey, Tyrese, Tristan, and Andrew named in five-star reviews
  • Same-day scheduling reported
  • Repairs completed within 45 minutes to 5 hours depending on scope
  • Works with home warranty providers (AHS, American Home Shield)
  • One reviewer refused documentation of work performed to homeowner
  • One misdiagnosis claimed $1,700 unnecessary refrigerant charge; second opinion corrected it
  • Property damage claim took two months to resolve

What reviews say by service

AC Repair & Installation
Praised for quick repairs and professional installation; flagged for misdiagnosis and upsell pressure in separate cases
24/7 Emergency HVAC
Available through home warranty emergencies; techs reported efficient and thorough even during busy evening calls
Heating & Furnace Services
Limited review evidence; one mention of furnace installation and repair as offered service
Duct Cleaning & Repair
Air duct cleaning listed on website; no specific review mentions of this service
Indoor Air Quality
No clear review evidence of this service

How it compares

  • Rated 4.3 against a 4.78 average across the 201 duct cleaning & repair businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

How the score was calculated

Ranking Method
Star rating 54
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
795
4
19
3
7
2
11
1
143

Frequently asked questions

How quickly can Crispy Air schedule a visit?
Reviewers report same-day scheduling as typical, which is described as valuable during Arizona heat.
Do they work with home warranty companies?
Yes; multiple reviewers used them through AHS (American Home Shield) and other home warranty plans.
What should I do if I'm unsure about a diagnosis?
One reviewer's experience suggests getting a second opinion; they discovered a prior diagnosis was incorrect and avoided a $1,700 unnecessary charge.
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Last updated 2026-09-04