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Crispy Air and Heating Inc

Updated 2026-08-04 · 3,430 reviewed · 448 listed · Scored from 957 Google reviews · How we rank ›

4.4(957) 80 composite score See reviews on Google ✓ Google-verified
Heating & Furnace ServicesDuct Cleaning & RepairIndoor Air QualityCommercial HVACMaintenance Plans & Tune-UpsAC Repair & Installation
Crispy Air and Heating Inc
Services
Heating & Furnace Services, Duct Cleaning & Repair, Indoor Air Quality
Reviews
957

What recent reviews say

Most visits go smoothly: technicians like Tyrese, Jah, Sandy, and Mckell arrive on time, diagnose problems in minutes, and restore cooling quickly. They explain work clearly and keep properties clean. The friction point is scheduling and communication. Customers report four to five-day waits for initial diagnosis in summer, no proactive status updates, and occasionally conflicting advice across separate visits. One customer with a roof AC unit got better help when a supervisor was explicitly requested; another felt ignored until they called repeatedly.

Praised for
  • named technicians deliver thorough diagnosis
  • quick repairs restore cooling fast
  • staff knowledgeable and patient with explanations
  • professional and courteous manner
Watch-outs
  • long wait times for appointments during summer heat
  • miscommunication and no updates on tech arrival
  • inconsistent technician quality on repeat visits
punctualskilled-techniciansfriendly-staffhonest-diagnosisfast-responsepoor-communicationlong-wait-timeclean-work
Best for: Homeowners needing reliable same-day AC or furnace repair during hot weather months.
Think twice if: Expect delays if calling during peak summer heat; request proactive communication and ask for a supervisor if initial visits don't resolve the problem.

Strengths

  • names and reputation of standout technicians (Tyrese, Jah, Mckell, Sandy)
  • fast diagnostics and repairs on same-day visits
  • clear explanations of system issues to non-technical homeowners

Worth knowing

  • Technician Tyrese S. repeatedly praised for thorough diagnosis and persistent problem-solving across multiple visits
  • Technician Jah noted for professionalism, speed (under 5 minutes to diagnose), and neatness
  • Sandy and Mckell L also consistently named for knowledge and courtesy
  • Several customers dispatched through home warranty company American Home Shield; satisfaction varies by technician
  • One customer received free cleaning on aging roof-mounted AC unit from Tyrese
  • Repairs frequently completed within one hour of arrival

What reviews say by service

AC Repair & Installation
Technicians diagnose and repair AC quickly; most same-day visits restore cooling before departure. Installations not yet evidenced in detail.
Heating & Furnace Services
Limited direct mention; one 5-star review noted quick furnace service without specifics.
Duct Cleaning & Repair
One customer received free duct cleaning after AC repair; positive reception but sparse evidence.
Indoor Air Quality
Advising customers on maximizing air system efficiency mentioned once; limited evidence.
Maintenance Plans & Tune-Ups
No review evidence of ongoing maintenance plans.
Commercial HVAC
Rooftop unit repairs mentioned; commercial capability not fully evidenced in reviews.

How it compares

  • Rated 4.4 against a 4.79 average across the 262 heating & furnace services businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 61
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
783
4
19
3
7
2
11
1
137

Common questions

How quickly can a technician arrive for an emergency AC breakdown?
Most repairs happen same-day, often within an hour of arrival. However, customers report initial diagnosis may take 4-5 days during peak summer heat, and follow-up appointments can add another 5 days if parts are needed.
Will a technician explain what's wrong with my system?
Yes. Named technicians like Tyrese, Jah, and Mckell are praised for thorough explanations of issues and what was done, even repeating it if a landlord or family member is present.
Do you serve outside Phoenix?
Yes. Their website lists service areas in Phoenix, Mesa, and Tucson, Arizona.
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Last updated 2026-08-04