28 low data
Five Star Phoenix AC Repair
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
AC Repair & Installation
Cooler Tymes LLC
AC Repair & InstallationDuct Cleaning & RepairIndoor Air QualityHeating & Furnace ServicesMaintenance Plans & Tune-Ups
- Services
- AC Repair & Installation, Duct Cleaning & Repair, Indoor Air Quality
- Reviews
- 190
- Ranking
- #156 in AC Repair & Installation
- Best for
- homeowners seeking honest diagnosis and fast repair without high-pressure upselling.
Business data from Google Business Profile, checked 2026-09-04. Facts from the business's own website were fetched 2026-08-04.
What do customers say?
Cooler Tymes earns trust through speed and integrity. Technicians diagnose problems accurately, arrive on time, and charge fairly. One recent warranty dispute with a receptionist soured an otherwise loyal customer after six years, though a manager apologized. Named staff like Wes, Alicia, Noe, Mike, and Brian keep long-term relationships strong.
Installation quality and maintenance consistency drive loyalty across two or more properties for many households. Customers praise clean work, honesty about what repairs actually cost, and willingness to come out early. The company has served some clients for 25 years, yet still attracts new customers from failed competitors.
Praised for
- fast response and same-day repair
- honest diagnosis and fair pricing
- named technicians praised over years
- friendly and respectful staff
- skilled installation and clean work
Watch-outs
- receptionist unprofessional on callback
- warranty dispute not resolved
- house left sweltering during dispute
punctualfair-pricingskilled-techniciansclean-workresponsivehonest-diagnosisfast-responsewarranty-honoredlicensed-professionalfriendly-staff
Best for: homeowners seeking honest diagnosis and fast repair without high-pressure upselling.
Think twice if: warranty coverage should be confirmed in writing before service, given one customer dispute over warranty terms after repair.
What stands out?
- same-day and next-morning repair availability
- honest diagnosis and no-pressure pricing
- named technicians with 6-25 year client tenure
- clean installation work with early arrival
Worth knowing
- Brian has serviced one home for 25 years
- Mike, Carlos, Rudy, and Sam installed Lennox units
- Noe, Wes, and Alicia named as core team members
- bad capacitor repair took less than an hour
- AC coil replacement honored under warranty
- technicians arrive earlier than promised
- six-year maintenance relationships common
- insurance-claim service provided
What reviews say by service
- AC Repair & Installation
- Fast diagnosis of compressor, capacitor, and coil failures; clean installation of new Lennox units with early arrival.
- Heating & Furnace Services
- Thorough fall heating system inspection praised for reliability.
- Maintenance Plans & Tune-Ups
- Six-year relationships and annual tune-ups described as consistent and professional.
- Duct Cleaning & Repair
- Fixed botched wiring from competitors; no detailed praise or complaint on ducting alone.
How it compares
- Rated 4.8 against a 4.69 average across the 457 ac repair & installation businesses listed here.
- Has more Google reviews than 78% of the businesses in this directory.
How the score was calculated
Ranking Method Star rating 86
Review volume 99
Review recency 100
Review sentiment 67
Profile completeness 75
Verification 30
Rating breakdown
5
179
4
2
3
2
2
0
1
7
Frequently asked questions
- Do they come out the same day?
- One customer was serviced the next morning after a Monday call. Another compressor repair took less than an hour from call to cool house. Not guaranteed same-day, but fast response is typical.
- What areas do they serve?
- Their website lists Sedona as a service area. They have been serving Phoenix and surrounding regions for over 25 years.
- Are repairs covered by warranty?
- Warranty coverage exists (coils and prior work have been honored), but terms should be confirmed in writing at time of service to avoid disputes.
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