AC by J
Before a major ownership change, customers praised specific technicians like Richard, Mike, Steve, and Pedro for thorough, transparent service with no hard sell. Since the acquisition by a larger company roughly a year ago, the experience deteriorated: AI phone systems replaced helpful staff, appointment cancellations became routine even for maintenance subscribers, warranty claims get disputed, and prices jumped sharply. Long-time customers feel abandoned despite paying premium rates. The core service quality remains capable when technicians arrive, but the booking chaos, lost customer recognition, and warranty friction have driven loyal subscribers away. Those seeking emergency response should look elsewhere; the company struggles to handle typical summer demand despite serving Phoenix.
