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Collins Comfort Masters

Updated 2026-09-04 · 3,826 reviewed · 517 listed · Scored from 11,295 Google reviews · How we rank ›

4.8(11295) 88 composite score See reviews on Google ✓ Google-verified Publishes prices
AC Repair & InstallationIndoor Air QualityHeating & Furnace ServicesDuct Cleaning & RepairMaintenance Plans & Tune-Ups
Collins Comfort Masters
Location
South Tempe, Tempe
Services
AC Repair & Installation, Indoor Air Quality, Heating & Furnace Services
Reviews
11295
Ranking
#95 in AC Repair & Installation
Best for
Homeowners needing fast AC installation during summer peaks or plumbing diagnosis from someone willing to say no to an upsell.

Business data from Google Business Profile, checked 2026-09-04. Facts from the business's own website were fetched 2026-08-04.

What do customers say?

Reviewers consistently report fast, professional installations by named crews who finish on time and clean up thoroughly. The most memorable praise centers on honest diagnosis: one plumber saved a customer $13,000 by actually investigating a plumbing problem instead of selling an expensive solution. A single complaint flags upsell pressure during a maintenance appointment, where a technician pitched add-ons without explaining why they weren't included in the original system.

Praised for
  • professional installation crews
  • honest diagnosis and no unnecessary upsells
  • quick response during hot seasons
  • technicians explain work clearly
  • good follow-up and customer care
Watch-outs
  • upsell pressure during maintenance visits
  • maintenance check felt like a sales call
skilled-techniciansfast-responsehonest-diagnosisclean-workfriendly-staffupsell-pressure
Best for: Homeowners needing fast AC installation during summer peaks or plumbing diagnosis from someone willing to say no to an upsell.
Think twice if: Be aware that maintenance visits may include pitches for add-on products; ask upfront whether recommended upgrades should have been included with your original purchase.

What stands out?

  • high volume of five-star reviews from installation customers
  • named technician crew consistency
  • documented honest-diagnosis reputation
  • rapid scheduling during peak heat

Worth knowing

  • Named technicians Jose, Danny, Edgar, Richie, Gabriel, Shane, Mario, Fernando, Scott, Hayes, Cordero Austin, and others appear regularly in reviews
  • One plumber caught an over-quoted $14,000 whole-house repipe and correctly diagnosed only a water softener connection issue, saving customer approximately $13,000
  • Technicians conduct detailed AC system cleanings and install air scrubbers for desert dust
  • A customer selected for a free replacement unit during hardship
  • Maintenance appointments include full system check and cleaning with written results

What reviews say by service

AC Repair & Installation
Installation crews named and praised for speed, professionalism, cleanup, and clear instructions; one negative note flags upsell pressure during post-installation maintenance.
Heating & Furnace Services
No specific furnace feedback in reviews, though website lists furnace repair and installation.
Duct Cleaning & Repair
Website lists duct cleaning, but not evidenced in recent reviews.
Indoor Air Quality
One review mentions air scrubber installation to help with desert dust; positive reception.
Maintenance Plans & Tune-Ups
Maintenance appointment included detailed inspection and cleaning; one complaint about upsell pitch during maintenance visit.

How it compares

  • Rated 4.8 against a 4.69 average across the 457 ac repair & installation businesses listed here.
  • Has more Google reviews than 100% of the businesses in this directory.

How the score was calculated

Ranking Method
Star rating 87
Review volume 100
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Rating breakdown

5
10526
4
342
3
74
2
82
1
271

Frequently asked questions

How quickly can Collins Comfort install a new AC unit during summer?
Multiple reviewers report installations completed the same day, often scheduled within days during peak heat season. One customer's unit was installed days after the old one failed.
Do they serve my area?
Their website lists service areas including Phoenix, Tempe, Apache Junction, Surprise, Casa Grande, Chandler, Gilbert, and Glendale. Confirm by calling for your specific zip code.
What happens during a maintenance appointment?
Reviewers report detailed system inspection, cleaning, and written results. The business also offers 5 Years No-Interest Financing, according to their website.
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Last updated 2026-09-04