59 low data
Desert HVAC Repair
5.0(1)✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Duct Cleaning & RepairAC Repair & Installation
All Season Plumbing And Air
AC Repair & Installation24/7 Emergency HVACIndoor Air QualityHeating & Furnace ServicesMaintenance Plans & Tune-Ups
- Location
- Camelback East Village, Phoenix
- Services
- AC Repair & Installation, 24/7 Emergency HVAC, Indoor Air Quality
- Reviews
- 28
- Best for
- customers who connect with Johnny or Faith and want quick, straightforward work without multiple callbacks
Business data from Google Business Profile, checked 2026-09-04.
What do customers say?
Johnny and Faith have built a loyal base with praise for direct service, fair pricing, and quick turnarounds. Recent weeks show cracks: missed appointments despite 24/7 claims, rotating technicians who don't read notes, and billing confusion that undercut initial quotes. Older five-star reviews cluster around these two names; newer one and two-star reviews flag systemic issues in scheduling and job continuity.
Praised for
- Johnny and Faith praised by name for friendliness and service
- honest pricing on jobs
- fast, efficient work
- good communication
Watch-outs
- 24/7 claim false; missed Sunday evening appointment
- different technician each visit without handoff communication
- disorganized process, required multiple follow-ups
- pricing not always competitive
friendly-stafffast-responseclean-workhonest-diagnosispoor-communicationno-showoverpriced
Best for: customers who connect with Johnny or Faith and want quick, straightforward work without multiple callbacks
Think twice if: you need guaranteed same-day or evening appointments, or continuity with one technician across visits
What stands out?
- Johnny and Faith known for friendly, efficient service
- honest pricing on jobs
- fast turnarounds reported
Worth knowing
- Johnny and Faith are the named technicians receiving consistent praise
- recent Sunday evening appointment missed despite 24/7 hours listing
- multiple reviewers report different technician sent each time without prior work notes
- pricing revealed as less competitive after finalization on at least one quote
What reviews say by service
- AC Repair & Installation
- praised for speed and politeness; one reviewer reported disorganized process and billing surprises
- 24/7 Emergency HVAC
- advertises 24/7 but missed a 7-8pm Sunday appointment without clear prior notice
- Maintenance Plans & Tune-Ups
- no clear evidence in reviews
How it compares
- Rated 4.5 against a 4.69 average across the 457 ac repair & installation businesses listed here.
- Has more Google reviews than 51% of the businesses in this directory.
How the score was calculated
Ranking Method Star rating 72
Review volume 63
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
Rating breakdown
5
24
4
0
3
0
2
2
1
2
Frequently asked questions
- Do you really offer 24/7 emergency service?
- The business lists 24/7 hours, but a recent review documents a missed Sunday 7-8pm appointment after multiple time changes and cancellation.
- Will the same technician service my system each time?
- No. Multiple reviews report different technicians arriving on follow-up visits without access to notes from prior work, leading to repeated questions and longer job times.
- How competitive is the pricing?
- One reviewer chose All Season after comparing quotes but found the final bill higher than initially quoted. Johnny and Faith have been praised for fair pricing on individual jobs.
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AC Repair & Installation