28 low data
Phoenix Furnace Repair
No rating yet✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
AC Repair & InstallationDuct Cleaning & RepairHeating & Furnace Services
Air Conditioning by Roberts
AC Repair & InstallationDuct Cleaning & RepairCommercial HVACIndoor Air QualityHeating & Furnace Services
- Location
- Whites, Phoenix
- Services
- AC Repair & Installation, Duct Cleaning & Repair, Commercial HVAC
- Reviews
- 25
- Ranking
- #227 in AC Repair & Installation
- Best for
- Long-standing customers seeking familiar technicians and straightforward maintenance calls.
Business data from Google Business Profile, checked 2026-09-04.
What do customers say?
Long-term customers praise Roberts for punctual, knowledgeable service and honest pricing, but newer or dissatisfied reviewers cite poor AC installations, aggressive upselling, and repeated no-shows. A polarized track record: strong five-star loyalty against serious complaints about expensive mistakes.
Based on limited recent reviews, so treat this as low-confidence.
Recent shift: Older reviews (4-30 years of loyalty) uniformly positive; recent reviews (past 3 weeks to 5 years) show sharp drop in quality and communication, with specific complaints about installation defects, no-shows, and poor diagnostics.
Praised for
- knowledgeable technicians
- on-time service
- long-term reliability
- professional crew
Watch-outs
- poor installation quality
- overpriced
- no-shows and communication issues
- misdiagnosis and upsells
punctualskilled-techniciansoverpricedpoor-communicationno-showupsell-pressuremisdiagnosed-issue
Best for: Long-standing customers seeking familiar technicians and straightforward maintenance calls.
Think twice if: First-time customers or major installations; complaints center on poor AC setup, overcharging, and no-shows. Get multiple quotes on large jobs.
What stands out?
- On-time service for loyal customers
- Knowledgeable technicians
- Small, personal business
Worth knowing
- Technician Levi praised for weekend holiday responsiveness
- Supervisor Babao named in escalation complaint involving aggressive conduct
- Roberts (owner) personally handles consultations
- Used parts and water-damaged units cited in installations
What reviews say by service
- AC Repair & Installation
- Installation quality concerns: poor placement, exposed wires, water damage. Repair diagnostics criticized as incomplete and upsold.
- Heating & Furnace Services
- No clear review evidence.
- Duct Cleaning & Repair
- No clear review evidence.
- Indoor Air Quality
- No clear review evidence.
- Commercial HVAC
- No clear review evidence.
How it compares
- Rated 3.8 against a 4.69 average across the 457 ac repair & installation businesses listed here.
- Has more Google reviews than 48% of the businesses in this directory.
How the score was calculated
Ranking Method Star rating 49
Review volume 61
Review recency 100
Review sentiment 49
Profile completeness 100
Verification 30
Rating breakdown
5
17
4
1
3
0
2
0
1
7
Frequently asked questions
- Are they open on holidays?
- Yes. One reviewer received service on Independence Day.
- Do they offer warranty on used units?
- One used 3.5 ton unit came with 90-day warranty; at least one compressor failed in month four.
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No rating yet✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
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