Phoenix, Arizona Hvac Contractor Guide
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Ace Home Services

Updated 2026-09-04 · 3,826 reviewed · 517 listed · Scored from 11 Google reviews · How we rank ›

4.1(11) 59 composite score See reviews on Google ✓ Google-verified
24/7 Emergency HVACAC Repair & Installation
Ace Home Services
Services
24/7 Emergency HVAC, AC Repair & Installation
Reviews
11
Ranking
#146 in 24/7 Emergency HVAC
Best for
homeowners needing emergency AC or furnace service outside business hours

Business data from Google Business Profile, checked 2026-09-04.

What do customers say?

Several technicians earn praise for emergency response speed, honest diagnosis, and clear communication, particularly on after-hours calls. Recent complaints center on long waits, technicians arriving unprepared, and contract auto-renewal fees customers did not authorize-issues that overshadow the positive experiences from earlier reviews.

Praised for
  • punctual dispatch and fast turnaround on emergencies
  • skilled technicians who diagnose correctly
  • honest service without upselling pressure
  • transparent communication and photo documentation
Watch-outs
  • long wait times for service
  • inadequate technician preparation or tools
  • missed diagnoses on major issues
  • auto-renewal contract charges without clear notification
punctualskilled-technicianshonest-diagnosisfast-responsepoor-communicationlong-wait-timeclean-work
Best for: homeowners needing emergency AC or furnace service outside business hours
Think twice if: you value minimal wait times; recent complaints include long waits and technicians lacking proper tools for the job

What stands out?

  • 24/7 emergency dispatch with sub-1-hour response on urgent calls
  • named technicians praised for diagnosis accuracy and honesty
  • membership plans bundling HVAC, plumbing, and electrical services

Worth knowing

  • Javier Cruz responded to after-hours emergency call within 45 minutes and fixed AC issue in 15 minutes
  • Nick (HVAC technician) went beyond scope to close panel knockout and keep system code-compliant
  • Jacob installed UV system with detailed photo documentation and explanation
  • Company discovered auto-renewal of maintenance plans charged $18.99 monthly even after customer stopped using service; no email or call notification prior to renewal
  • One customer's furnace inspection missed corroded heat exchanger coils that a competing company later identified

What reviews say by service

24/7 Emergency HVAC
Fast after-hours dispatch praised; recent complaint of long waits contradicts earlier five-star emergency experience
AC Repair & Installation
Expert diagnosis and honesty highlighted in multi-year reviews; recent complaint of missed corrosion during inspection raises concern

How it compares

  • Rated 4.1 against a 4.75 average across the 160 24/7 emergency hvac businesses listed here.
  • Has more Google reviews than 33% of the businesses in this directory.

How the score was calculated

Ranking Method
Star rating 67
Review volume 47
Review recency 100
Review sentiment 48
Profile completeness 50
Verification 0

Rating breakdown

5
8
4
0
3
1
2
0
1
2

Frequently asked questions

Do you offer emergency service after normal business hours?
Yes. One recent customer reported Javier Cruz arrived within 45 minutes of an after-hours Monday call before 9 p.m.
What happens when I stop using my maintenance plan?
The business states contracts auto-renew if you continue monthly payments. Check your notification settings: one customer reported receiving no email or phone reminder before being charged months after stopping service.

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Grand Canyon Refrigeration

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Martin and his son deliver same-day or next-day emergency service, often resolving urgent AC failures in two to three hours. Customers repeatedly praise their accuracy in diagnosing problems that other companies misidentified, fair pricing that undercuts competitors, and willingness to help with special situations like disabled family members. Over a decade of loyalty from many homeowners signals consistency in both workmanship and genuine customer care. The father-and-son operation handles full system installations, repairs, and annual maintenance across the Phoenix metro. Martin personally arrives early to appointments, oversees meticulous installation, and follows up until customers are satisfied. Reviews mention he avoids upselling and recommends efficient systems tailored to actual need rather than profit margin.

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Total Refrigeration & Home Services
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Total Refrigeration & Home Services

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Every review praises speed and honesty. JP and his team respond quickly to emergency calls and troubleshoot without pushing unnecessary repairs. Customers consistently note competitive pricing and professional installations, with particular appreciation for staff like Aaron who tackle complex jobs and clean thoroughly afterward.

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Shields A/C
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Shields A/C

5.0(16)✓ Google-verified

Reviewers consistently describe Matt Shields as unusually honest in an industry known for upselling. Multiple customers report he isolated problems that other companies said required full unit replacement, saving them thousands. Response times are rapid even on emergency calls during heat waves, and customers praise transparent pricing and clear explanations of the work. The business handles AC repair, diagnostics, and emergency service across the Phoenix metro area. Matt appears to handle most calls personally. Reviewers mention capacitor replacement, leak soldering, motor repair, and system recharging as completed fixes. Many customers explicitly note they will not call anyone else for future AC needs.

Commercial HVACAC Repair & Installation

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Last updated 2026-09-04